Desktop Support Field Engineer- Permanent Role

At Total IT Global, we elevate your digital journey with cutting-edge innovation to achieve your vision of ‘the enterprise of the future.’ We offer a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. Our team of 2200+ certified technical experts and best-in-class technologies deliver services across 29,000+ locations in 128 countries. We excel in providing customized solutions and services for complex digital transformations, enabling businesses to focus and invest in strategic goals.

Role Description

This is a full-time on-site role for a Desktop Support Engineer located in Amsterdam. The Desktop Support Engineer will be responsible for providing technical support for desktop computers, printers, and other hardware. Day-to-day tasks include troubleshooting technical issues, performing hardware maintenance, and offering user support. Additionally, the role will involve setting up and configuring desktop computers and peripherals as well as ensuring the proper functioning of all technical equipment.

Qualifications

• Proficiency in Desktop Computers and Computer Hardware
• Experience in Technical Support and Troubleshooting
• Skills in Printer Support and Maintenance
• Excellent problem-solving abilities and attention to detail
• Strong communication skills and the ability to work effectively in a team
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field

Required Technical Skills- Ticketing Systems – ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory , GP Update, Re-imaging of Laptops, Bitlocker, Network Printers,Bios, Ghost Imaging, Operating systems, Networking ,Installations & Troubleshooting.