Desktop Support / IT Engineer - Laptop repair and refurbishment

Glasgow, Scotland, United Kingdom

6/26/2025

12 month fixed term contract

Key Responsibilities:

• Reloading client O/S (Rebuild)
• Hardware troubleshooting
• Hardware repairs (out of warranty using stock parts)
• Hardware repairs (in warranty – Lenovo): Lenovo warranty training and certification will be provided.
• Dismantling beyond economical repair devices to be used for donor parts.
• Cleaning devices to a high standard ready to be put back into circulation.
  
  

Other beneficial skills:

• Understanding on Service Now – Employee will not be responsible for their own queue however access to service now will be given to check the service history of devices that are coming in due to a fault.
• Understanding on Active Directory – Employee will not be responsible for maintaining AD, but there is possibilities employee will be responsible for changing the AD group of devices that come in due to deactivation.
• Understanding on Asset / software transfer tool.
• Good excel skills for basic reporting.
• Basic understanding on AMDB / CMDB
• Majority of time the role will not be user / client facing, but there will be times where the engineer will need to attend meetings / phone meetings where the client might be present. Communication skills will be an important part of this role.
• Understanding on stock management (for parts).
• Ability to work in a fast paced environment.
  
  

A&O IT Group

As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

Learn more about life at A&O IT Group and our opportunities on our website IT Engineer Careers page.

NO AGENCIES

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.