Desktop Support Specialist

Your role:

The Desktop Support Specialist - L1 provides enhanced technical and end-user support for desktop computers, client-server based desktop applications and related corporate wireless devices to office staff.

Responsibilities will include, but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life-cycle for company hardware, software, and periphery components. The ability to provide enhanced support to non-windows based desktop operating systems such as Ubuntu is considered a significant asset. Knowledge and enhanced experience working with ticketing and desktop management applications and systems is required.

These responsibilities require both independent and team-based investigation, initiative, sound judgment, good communication and problem-solving skills as well as the ability to work in a team or with minimal supervision.

Your responsibilities:

• Troubleshooting and resolution of issues relating to operating systems (Windows 10, Mac, and Ubuntu) and software applications installed on devices
• Investigation, diagnoses, troubleshooting HP-hardware, and A/V equipment for conference rooms
• Deployment of images on Windows/MAC/Ubuntu workstations using deployment tools like SCCM or MDT/Landscape
• Attention to detail
• Maintain proper assets tracking records
• Ability to communicate effectively, both orally and in writing
• Ability to follow run books and knowledge base
• Ability to work independently on assigned tasks or in contribution to a team project
• Ability to prioritize assigned workload and respond quickly to critical issues
• Service request ticket creation, administration and closure
• Responsible for attending to user’s issues related to their domain accounts and access permissions
• Ability to navigate Active Directory in support of user object and computer object related issues
• Performing regular audio video equipment checks for the conference room machines
• Perform any necessary upgrades on workstation systems to ensure their longevity

About You:

• Solid knowledge of desktops and operating systems for troubleshooting purposes
• 1-3 years’ experience building, troubleshooting, and deploying hardware devices (desktops, laptops, tablets, printers, and mobile devices)
• 1-3 years' experience diagnosing, troubleshooting, and resolving hardware, software, network issues
• Solid knowledge and some experience with scripting and automation for servers and desktops would be considered an asset
• Relevant industry certifications are considered an asset:
• CompTIA A+
• CompTIA Server+
• Apple (ACSP, ACTC)
• MCTS/MCITP
• Ability to learn quickly in a fast-paced environment
• Hands-on experience with SCCM /MDT
• A keen interest in computer hardware and systems technology
• Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
• Comfortable working under pressure in a fast-paced environment
• Excellent interpersonal and communication skills in both verbal and written English
• Strong skills in being organized and taking initiative
• Highly resourceful with good problem-solving abilities
• Ambition to improve skill set and knowledge base
• Knowledge of IP phone systems is considered an asset
• Ability to work in shifts which will include weekends

Company Benefits

• Private pension
• Bonus
• Full medical cover
• Dental care
• flexi working
• Free fruit
• Snacks coffee etc.
• 25 days holiday
• Life insurance

Interview Process

• initial
• technical
• cultural