Desktop Support Specialist

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Role: Desktop Support Engineer

Job Type: Permanent

Location: Bridgwater, UK (Onsite)

Number of hours: 40 hours per week – full time

Are you looking to take on a role in IT Service Desk and Request Management?

We have an exciting opportunity for you – Desktop Support Engineer.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.

Key responsibilities:

• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
• Managing incident queues
• Handling calls with Customers, VIP user management · Vendor management
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
• Management of Win-10 devices (MMD – Microsoft Managed Devices)
• Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
• Antivirus Management (Defender/McAfee)
• Device movement from one desk to another as per requirement/project requirement
• Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
• Help creating any technical project documentation, reporting and manuals
• Building & deploying workstations (Laptops/Desktops) with the standard approved image Providing Tech-Bar support for users queries/technical resolution.
• Hardware Asset and CDM Management
• IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. Managing the IT kit retirement and moving the device to disposal area.
• Printers – providing primary support including replacing consumables.
• Active Directory group management, account unlocks and password resets.

Your Profile

Essential skills/knowledge/experience:

• Experience to troubleshoot issues on Windows 10 Operating systems.
• Knowledge in Installing configuring Starlink satellite network devices
• Experience in configuring iPhone/iPad
• Creating or deleting ID’s for Joiner/Leaver/Mover on Azure portal
• Knowledge in new Microsoft Team creation in Teams admin portal
• L1 Support knowledge of Application & SharePoint
• L1 support troubleshoot office Apps.
• Should have effective communications skills
• Ability to multitask and time management skills
• Should have Customer Service experience
• Proven strong written and verbal communication and interpersonal skills.
• Self-motivated and willingness to learn
• Proven ability to work well with technical and non-technical staff across numerous areas
• Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
• Excellent problem solving and Root Cause Analysis skills
• Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
• Understanding of virtualization and environments ability to understand Intune administration Knowledge on supporting conference room devices
• Knowledge on managing cloud printing
• Managing asset inventory.

Desirable skills/knowledge/experience:

• ITIL Foundation certification.
• Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [email protected] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [email protected] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [email protected] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.