Dietitian Service Manager

We have an exciting opportunity for somebody to join Oviva as a Clinical Service Manager. This is a permanent full-time position.

Why Oviva?

Our proven strategy has helped us become award-winning and the largest digital health provider treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe, including the UK, Switzerland, Germany and now Poland. You will be joining an organization that has treated almost 1 million people to date and is continuing to scale up.

As a Clinical Service Manager, you are responsible for ensuring high team performance, strong clinical standards, and supportive people management. You’ll contribute to clinical service delivery while also fostering a high-performing, engaged, and mission-aligned team. You’ll help implement key frameworks around QA, safeguarding, and training, support the business strategy by cascading priorities to your team, and provide valuable feedback to shape programme delivery and innovation.

You will contribute to OKR delivery through execution and feedback loops, though full OKR ownership remains with the Clinical Leadership Team. This is a great opportunity for someone growing in leadership and eager to expand their scope within Oviva’s clinical operations.

Job responsibilities:

People & Performance Management:

• Lead engaging 1:1s, regular check-ins, and team discussions
• Drive team performance using clear goals and KPI metrics (attendance, utilisation, QA)
• Address underperformance constructively and confidently
• Create an inclusive, values-aligned team culture

Clinical Contribution:

• Deliver care or coaching weekly to maintain service awareness and inform team coaching
• Use first-hand insights to flag improvements to pathways, tech, or support tools

Clinical Governance & Quality:

• Implement onboarding, training, QA, and safeguarding processes in partnership with leads
• Ensure readiness and consistency across team compliance activities
• Act as escalation contact for day-to-day governance issues

Cross-functional Collaboration:

• Collaborate with QA, Pathway, Product, and Content teams to evolve programme design
• Actively contribute to cross-team forums and service improvement discussions
• Provide frontline insights that inform product and content development

Operational Alignment & Communication:

• Translate team-level KPIs and clinical priorities from leadership into clear team actions
• Partner with the Resourcing Team to manage rotas and caseload allocation
• Cascade business updates clearly and align your team around goals

What are we looking for you to bring?

Essential:

• At least 1 year of team leadership, mentoring, or coaching experience
• Strong communicator with ability to motivate and align remote teams
• Solid understanding of healthcare KPIs and digital delivery expectations
• Comfortable using data dashboards to manage performance

Desirable:

• Experience in digital health, NHS services, or clinical programme delivery
• Exposure to quality frameworks and safeguarding practice

Education & Qualifications:

• Professional background in healthcare delivery (e.g., Dietitian, Psychologist, Health Coach)
• Training in leadership, team supervision, or performance management (or willingness to undertake)

What we can offer:

• The opportunity to make a meaningful impact in revolutionizing healthcare
• Exciting and rewarding role in the high-growth environment
• Training and development opportunities, with a personal learning allowance
• We embrace flexibility & remote working
• We provide a home working allowance to enable you to set up your workspace in a way which suits you
• Competitive Salary & company pension
• Enhanced Maternity, Paternity & adoption leave

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We put the patient first, We empower our teams, We make it happen

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer