As a Digital & Signposting Coordinator, you will provide a warm welcome and support to all patients visiting the Practice, guiding them to the right services and ensuring they feel confident and well-informed. You will assist patients in using digital tools such as self-check-in kiosks, online appointment systems, and NHS apps, while also helping those who may face barriers such as mobility challenges, language differences, or sensory impairments.
Working closely with reception staff, clinicians, and the wider team, you will play a vital role in creating a seamless patient journey. You will also promote health education, support the coordination of the Patient Experience Committee, and encourage patient feedback to help improve services. All work will be carried out in line with Practice policies and procedures, and in collaboration with local community, voluntary, and charitable groups.
Who We’re Looking For
- Sensitivity to diverse patient needs, including those with language barriers or disabilities
- Warm, empathetic and approachable demeanour
- Previous experience in a customer or patient facing role and thrive in a busy environment
- Strong organizational and multitasking abilities
Why Join Our Team?
Make a Lasting Impact
- Play a vital role in welcoming and supporting all patients with self-check-in Kiosks and online appointment systems
- Promote health education by distributing information on local healthcare resources and encourage the use of digital tools like NHS apps
- Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included
Supportive, Collaborative Culture
- You will feel valued and respected, able to make a tangible difference, supported in using the skills you have, and to develop new ones
- Friendly and supportive environment
Professional growth and recognition
- Benefit from employee recognition platform with exclusive offers
- You will be supported in your role by our culture of openness, support, learning, and coaching
- Supervision, CPD and development opportunities for all staff
- As an Employee Ownership Trust, you’re a co-owner empowered to shape the future of our organisation and take part in decision-making
Recognising Your Value
- Salary £13.39 per hour
- Up to 35 hrs per week (job share considered)
- Generous annual leave, NHS pension and discretionary annual bonuses
- Comprehensive wellbeing support, NHS discounts, flexible working, cycle-to-work scheme and employee assistance programme
For further details / informal visits contact: Name: Olukolajo Onadipe Job title: People Team Coordinator Email address:
[email protected] Telephone number: 0117 9370900
