Digital Clinical Support Worker

Southampton, England, United Kingdom

8/5/2025

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for the detailed job description of the role.

Main duties of the job

The Hepatology Department at UHS are pleased to be able to offer a 12 month placement within the Hepatology Team .

In this role you will support patients to use My Medical Record enabling patients to participate in their own care . You will work alongside another digital support worker and be an active member of the Hepatology Team . You will manage and maintain data working independently within a scope of practice. .

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

We are looking for a team member with excellent communication and organisational skills who is able to manage their own workload .Attached you will find the job description and person specification documents which provides more detail about essential and desirable experience needed for this role.

Person specification

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together
  
  

Qualifications / Training Required

Essential criteria

• NVQ or apprenticeship Level 3 in Health or equivalent experience
• Numeracy skills and Literacy skills at level 2 (or equivalent).
  
  

Desirable criteria

• Keyboard skills
• IT literate
• Proficient in use of Hospital systems
• Experienced and competent in additional clinical skills, as per job description.
  
  

Previous or relevant experience necessary

Essential criteria

• Proven experience in a caring role.
• Previous experience of working with the general public.
• Experience of using a computer.
• Understanding of acute hospital environment and the role of SHCA.
  
  

Desirable criteria

• Previous HCA experience.
• Experience working with diverse audiences (eg. volunteers, patients and/or community groups).
  
  

Aptitudes And Skills Required

Essential criteria

• Ability to communicate with wide range of people.
• Ability to work as a team member.
• Ability to work under own initiative and prioritise workload
• Ability to adjust to pressures of job.
• Good interpersonal skills.
• Willingness to undertake further training
• Strong interest in digital/IT
• Experience of dealing with non-routine and complex problems, able to progress chase
• Interest in new ways of working and supporting clinical teams during periods of change
• Patience, dependability and motivation shown.
• Be able to take instruction / directions.
• Aware of personal limitations.
• Able to question appropriately.