Digital Products Technology Manager

Job Title: Digital Products Technology Manager

Reports to: Associate Director of Business Technology & Reporting

Location: Chippenham, UK

Contract type: Permanent

Work set up: Hybrid – 2 days onsite

Join a Science-Led Consumer Healthcare Pioneer on an Exciting Growth Journey

Are you ready to be part of something extraordinary? At Alliance, we're a dynamic, science-led consumer healthcare organisation specialising in advanced skincare solutions and vitamins, minerals & supplements (VMS). Backed by innovation and driven by purpose, we're on an exciting journey of transformation and growth — expanding our reach, enhancing our brands, and bringing cutting-edge products to more consumers across the globe.

As we continue to evolve, we’re looking for passionate, curious, and driven individuals to join us. If you’re excited by the opportunity to shape the future of health and wellness in a fast-paced, entrepreneurial environment — this is your moment.

As the Digital Products Technology Manager, your job purpose is to

• Lead the building and operating of the Digital Products Centre for Excellence services and deliverables.

The Centre of Excellence will provide a focal point in the business for the delivery of all technological services and products required to transform our engagement with our consumer healthcare product customers and consumers with the purpose of maximizing the marketing conversion to sales across multiple digital platforms.

The services will require a range of platform technologies to be identified, procured and established, with the skills and resources to optimize outcomes for the business.

Job split - 50% Systems lifecycle Management, 30% Stakeholder & Vendor Management, 20% Management

What you’ll be doing

• Define, build and operate the services and deliverables of the Digital Products Centre of Excellence as required from time to time by the key business stakeholders; to include all processes, tooling and skills required to deliver.
• Build, lead, motivate and develop a core team of technology specialists, embedding a culture of quality and customer service with a strong continuous improvement ethos. To include both employed team members and engaged third-party service providers as appropriate to each role and skill type.
• Maintain good relationships for service delivery with your key business stakeholders, identifying their needs for technology products and services, agreeing the roadmap for delivery, and ensuring timely delivery to agreed quality standards.
• Manage the full development lifecycle of your Centre of Excellence deliverables, including access to resource outside your direct control, both internal and external to Alliance.
• Own the business cases for introduction of new technologies and tools within your Centre of Excellence and drive the benefits delivery with the business to ensure return on investment is realised.
• Manage the full ownership lifecycles of all technology products required within your Centre of Excellence, to include third party support and product maintenance needs.
• Ensure good quality documentation of deliverable designs, configurations and processes to enable ongoing continuity of support, maintenance and knowledge transfer.
• Maintain good vendor partnerships and relationships to ensure quality support for the technologies critical to your service delivery.
• Manage forward technology spend expectations to support the financial planning cycles; monitor and manage technology spend within an agree annual budget/spend forecast.
• Remain abreast of technology, regulation and process trends and opportunities within and around your Centre of Excellence services scope.

What we are looking for

• Bachelor's Degree in a technical or business-related topic is desirable.
• Experience in areas like software development, project management, or marketing is also highly beneficial.
• Good general understanding of Consumer targeting platforms and their management – DAM, KYC and Digital engagement tools
• MarTech GA/SEO data & analytics, and CMS and website lifecycle management would be advantageous
• Stakeholder engagement with senior Marketing executives
• Building delivery roadmaps and driving execution
• Experience managing or leading small teams
• Experience managing third party delivery
• Experience running commercial applications in a medium-to-large organization
• Experience in managing delivery within web and digital applications would be advantageous
• Strong communicator, with ability to work to deadlines with full accountability

Why join us?

At Alliance, you’ll be part of a purpose-driven business that empowers people. We offer a supportive, collaborative culture with real opportunities to grow your career as we grow our brands.

We offer great benefits which include.

• Competitive salary and discretionary bonus.
• 25 days holiday per annum + one celebration day + one volunteering day + plus 8 bank holidays (pro rata)
• Option to buy an additional 10-days holiday per annum (subject to start date).
• Pension – doubled up to a maximum of 10% (EG – If you as an employee contribute 5% and above, Alliance will contribute 10%, or if you contribute 4% Alliance will contribute 8%)
• Life assurance – 4 x basic salary
• Health cash plan and Private medical cover free for the employee, with the option to add a partner, and children to up to the age of 24 in full time education.
• Eye care assistance (every 2 years)
• Free annual flu vaccine
• Employee assistance programme which incorporates “Perks at Work” (retailer and gym membership discounts),
• Cycle scheme for electric and push bikes
• Electric vehicle scheme with Tusker (terms apply)
• Agile working, and family friendly policies.
• Global employee recognition scheme.
• Employee referral scheme - £1,000 for a successful hire

If you are looking to make a difference and be part of something exciting, we’d love to hear from you