Digital Safeguarding Specialist

Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ACP by video or phone, anywhere in the world.

Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you

Your new role: The postholder will work as part of the safeguarding team to ensure Doctor Care Anywhere are providing safe, high quality safeguarding care. The postholder will be responsible for supporting the delivery and management of the organisation-wide safeguarding responsibilities.

The post holder’s purpose it to support in the development and implementation of the safeguarding plan for Doctor Care Anywhere and be a key contributor in the continual development and effective implementation of comprehensive and robust systems and processes for the protection of vulnerable adults and children.

• Working patter: This is a full-time role (37.5 hours.), Monday to Friday, however can be structured as a 2:3 part-time job share
• Salary: £35,000 FTE

Requirements

Support the Safeguarding Lead with:

• Meeting the CQC safeguarding standards as outlined in the RCN intercollegiate documents and CQC regulations.
• Development and delivery of the organisations safeguarding agenda ensuring that quality is embedded within all safeguarding activity undertaken across the organisation.

Support in service delivery related to the safeguarding services:

• Support staff to raise safeguarding concerns and refer appropriately as per patients’ individual needs with a holistic approach and as part of best practice guidance.
• Review the information sent by DCA clinical and non-clinical members of staff via MEG and complete referrals to external agencies, as appropriate, using this information.
• Ensure that referrals are completed in a timely manner, following DCA policies and protocols.
• Support the Safeguarding Lead in the processing and follow-up of Safeguarding referrals, as needed.

The post-holder will be responsible for providing live, responsive safeguarding advice and guidance to both clinical and non-clinical staff across the organisation. This includes:

• Offering real-time support on complex safeguarding concerns, helping staff interpret and apply safeguarding policies, and ensuring timely escalation and appropriate referrals in line with statutory requirements and best practice.
• The role requires sound professional judgement, excellent communication skills, and the ability to support colleagues in making safe, informed decisions regarding children, young people, and vulnerable adults.

Liaise and develop good working relationships with external organisations and agencies on matters relating to the safeguarding of children and adults:

• Promote good practice and effective communication.
• Ensuring issues relating to information sharing and confidentiality are addressed.
• Support the Safeguarding Lead and Clinical Director for Safeguarding to ensure that staff are familiar with our safeguarding policies and procedures and that these are followed once potential or actual concerns are identified.

Contribute to the delivery of Doctor Care Anywhere's Safeguarding priorities, including:

• Supporting the quality assurance process
• Support quality assurance programmes that will measure standards, outcomes and risks in respect of safeguarding and protecting children and vulnerable adults
• To assist with audit and evaluation of data/information relating to safeguarding systems and services to improve the quality and clinical effectiveness of care for people at risk and their families/carers.
• Support investigations into concerns/complaints relating to safeguarding as delegated by the Safeguarding Lead.
• Undertake as requested other activities that may be outside of your area of focus but contribute to the overall success of DCA, and always within your scope of professional practice.
• Maintain own continuing professional development and knowledge of relevant clinical guidelines and standards.

Key attributes/ “person spec”

Training

• NMC or HCPC Registered Healthcare Professional

• At least degree level qualification or equivalent demonstrable experience

• Safeguarding Adults and Children, and Mental Capacity Act training to at least level 3

Experience

• 3 years post qualifying work experience

• Experience of working within a multi-agency setting

• Clinical experience relating to safeguarding

• Experience of dealing with highly complex, sensitive, and difficult situations

Knowledge

• Knowledge and understanding of Deprivation of Liberty Safeguards, Mental Capacity Act, Safeguarding Vulnerable Adults and Safeguarding Children agendas

• Knowledge & understanding of Mental Capacity Act.

• Knowledge of national policy/research and legislation relating to the safeguarding agenda

• Keen understanding cultural differences and their relation to practice

• Well-rounded understanding of social care organisations and their functions

• Ability to ensure patient and staff confidentiality is always maintained

Skills

• Able to effectively communicate complex information to various audiences

• Demonstrate the ability to be a strong advocate for the welfare, protection, and rights of adults at risk

• Ability to work in a flexible manner using own initiative whilst balancing priorities to meet deadlines and team objectives

• Ability to work and communicate effectively within a multidisciplinary team setting within and outside the organisation

• High level of autonomous decision-making skills

• Evidence of maintaining clinical expertise

• Able to prioritise and remain calm when working under pressure

• Computer literate (Microsoft office) and can work with or rapidly adopt skills in New Clinical IT systems, Jira, Slack

Desirable

• Able to deliver training to large groups and to communicate knowledge effectively.

Benefits

Why you want to work here:

We understand the importance of good health and happiness for our patients and our team is just the same. At our Doctor Care Anywhere, you're not just an employee; you're a valued member of our team. We believe in giving you the freedom to supercharge your career with us while feeling completely supported. Here's what you can look forward to when you join us:

👩 ⚕️ Doctor Care Anywhere subscription: For you and 5 of your family and friends, Get ready to enjoy health consultations on the go!

🏝️ 25 Days Holiday + Bank Holidays (FTE): You've earned it! Enjoy time off to recharge, explore, and make incredible memories.

🎁 Birthday Day Off: Go and celebrate however you like!

🧘 ♂️ Buy' up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing

🌳 Company Pension scheme planting a money tree for your future

🌈 Charity Days: Join us in giving back to the community! We're all about making a difference together.

👶 Enhanced Maternity and Paternity Pay: Extra support during this special time.

🚴 Bike2Work Scheme: We love an eco-friendly commute!

🏡 Hybrid Working: An agile and autonomous hybrid work environment

🚀 Development Opportunities: Get ready to grow, learn, and make strides in your career!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks, and is exempt from the Rehabilitation of Offenders Act 1974