Digital Support Officer

Salary

Grade 6 - £28,142 - £31,022

Contractual hours

37

Basis

Open Ended

Job category/type

ICT

Job reference

REQAA6947

Join Our ICT Team at Pembrokeshire County Council!

Are you passionate about technology and eager to make a real impact? We have an exciting opportunity for a motivated and forward-thinking individual to join our ICT Support Team.

As part of our IT Digital Support Desk, youll be the first point of contact for technical support, helping corporate staff across Pembrokeshire get the most out of their digital tools. Your work will play a vital role in ensuring our organisation stays secure, efficient, and ready for the future. What Youll Do

• Roll out and configure end-user devices, including laptops and mobile devices.
• Ensure systems are up to date and compliant, reducing risks and safeguarding against cyber threats. Deliver first-class ICT support to corporate staff and schools.
• Provide expert advice on new technologies and equipment.
  
  

What Were Looking For If youre ready to take the next step in your ICT career and help shape the future of digital services in Pembrokeshire, wed love to hear from you!

• Education: A Level standard plus HND/HNC in a computer-related discipline.
• Experience: Skilled in supporting multi-platform devices.
• Knowledge: Ability to advise on emerging technologies and best practices.
• A proactive, problem-solving mindset and excellent communication skills.
• Why Join Us?
• Be part of a team that drives digital transformation across the county.
• Work with cutting-edge technologies in a dynamic environment.
• Enjoy a full-time role (37 hours per week) with a supportive and collaborative team.

Please refer to the job description above for more details on this vacancy and the person specification. Employment Checks

This post is subject to a DBS disclosure check.

Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and you

r data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.

Applicants should ensure they have the right to work in the UK before applying for a vacancy. Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy. Guidance Note: Use of AI and Accuracy of Information:

• We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicants full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
• Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
• By submitting this application, you confirm that all content provided is accurate and submitted in good faith.
  
  

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Councils Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

• Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing .
• Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing .
• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.

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