Digital User Researcher

Are you a Digital User Researcher looking for your next opportunity? Do you have experience in digital user research and testing on mobile app, web, chatbot and non-digital communication channels? If this sounds like you, we’d love to hear from you.

At YBS, our established design team plays a key role on shaping our transformation journey. We’re growing our User Centred Design practice with a strong commitment to inclusive design – ensuring our digital products and services work for everyone.

You’ll join a supportive team where different perspectives are valued, collaboration is encouraged, and everyone has the opportunity to contribute and grow.

This role is hybrid, with a mix of remote working and occasional time on-site in our central Leeds offices.

This is a 6-month fixed term contract, with possibility of extension.

About the role

As Digital User Researcher, you will -

• Plan, conduct and design share findings from customer testing using appropriate methodologies for YBS group customer communications and digital experiences
• Apply & promote best practices for digital user research and standards
• Deliver clear and concise insight enabling YBS colleagues to make decisions about the efficacy and understandability of their communications
• Collaborate effectively with a wide range of stakeholders to deliver the testing usability and comprehension testing
• Ensure the customer testing approach for YBS customer communications and digital experiences adheres to Consumer Duty principles, supports the needs of vulnerable customers and is FCA compliant
• Help manage the pipeline of testing requests and maintain strong engagement with business stakeholders
• Continuously improve our user research methods and approach to communication testing
• Build and maintain positive relationships with other research and insight teams across YBS

About you

We’re looking for someone who brings experience in user research, along with curiosity, empathy and a collaborative mindset. You’ll have –

• Expertise in digital user research and testing on mobile app, web, chatbot and non-digital channels (e.g. letters, marketing assets)
• In depth understanding of a range of digital user research methodologies – such as, talk out loud protocol, UX heuristics, desk research, Wizard of Oz testing, surveys, Cloze
• Ability to deliver actionable insight from digital customer testing activities and desk research
• Experience of designing digital user testing for a wide range of scenarios
• Strong communication & analytical skills with the ability to interpret complex information into meaningful outcomes for our customers and the business
• Experience of delivering and designing best practice customer testing approaches
• Understanding effective and inclusive customer communications testing approach at scale and pace

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk