Salary
Grade 5 - £26,403 - £27,694
Contractual hours
37
Basis
Open Ended
Job category/type
Social Care
Job reference
REQAA6666
attachment Direct Payment Administrator - Job Description (W).doc attachment Direct Payments Administrator - Job Description (E).doc
An exciting opportunity has arisen to join the Direct Payments Team as a Direct Payment Administrator. This role is essential in ensuring individuals receiving Direct Payments understand how to independently arrange flexible care services that meet their needs while complying with the relevant terms and conditions.
Based at County Hall, Haverfordwest, with flexible hybrid working options, you will play a key role in supporting the smooth operation of the Direct Payment administration service and assisting the team in fulfilling service delivery requirements.
Key Responsibilities
- Provide guidance and support to Direct Payment recipients, empowering them to manage their care services effectively.
- Ensure compliance with Direct Payment policies and procedures.
- Assist with administrative tasks, maintaining accurate records and processing payments.
- Collaborate with colleagues and external stakeholders to facilitate a seamless service.
- Respond to queries from service users, carers, and professionals, offering clear and accurate information.
About You
We are looking for a proactive and organised individual with excellent communication skills. You will have:
- Experience in an administrative or customer service role, preferably within a social care or financial environment.
- Strong attention to detail and the ability to manage multiple tasks efficiently.
- Excellent customer service and communication skills
- The ability to work independently and as part of a team.
- Proficiency in IT systems, including Microsoft Office applications.
What We Offer
- A supportive and friendly working environment.
- Hybrid working arrangements
- Generous annual leave entitlement of 26 working days paid leave per year - rising to 31 days after 5 years continuous service (pro rata)
- 8 additional public holidays (pro rata)
- Additional Annual Leave Purchase Scheme
- Employee Volunteering Scheme with up to three days paid time off to volunteer
- Excellent Local Government Pension Scheme membership (career average defined benefit pension scheme)
Apply now to be part of a team making a real difference in peoples lives!
Please be aware that the interview process for this role will include delivering a presentation on Direct Payments. Further details will be shared with shortlisted candidates.
Please refer to the job description above for more details on this vacancy and the person specification. Employment Checks
This post is subject to a DBS disclosure check.
Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.
Applicants should ensure they have the right to work in the UK before applying for a vacancy.
Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy. Safeguarding
Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Councils Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.
This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.
Support & Additional Info
- Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing .
- Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing .
- Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
- Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.
Welsh language skills are not neccesary. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.
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