Direct Sales Executive

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).

TTS has proudly supported the education sector for almost 40 years. Our in-house experts collaborate with teachers and educational experts to create unique and innovative resources that engage children and inspire a lifelong love of learning. Every TTS resource provides unlimited learning opportunities and is made to last, making the most of schools’ and nurseries’ limited budgets and ensuring years of classroom use.

Visit our website to find out more: https://www.tts-group.co.uk/

You will be required to work from the office in Hucknall 2-3 days per week.

Responsibilities

• Conduct outbound telephone calls across a variety of set campaigns to existing customers achieving the required standard of performance, sales and quality targets
• Maintain sales processes within RMI.
• Record all customer interactions to a high standard documenting all feedback.
• To attend all types of communication meetings such as business updates, team meetings and product demonstration days
• Take responsibility for their own development plan to ensure that they are performing to a standard of performance that supports and achieves our customer satisfaction goal, engaging in and making contributions to all coaching and development sessions
• Support the Team Leader in the testing and implementation of processes and procedures that ensure the continued improvement in the efficiency and quality of all elements of the interest to order process
• Take responsibility for keeping abreast of current processes, procedure, systems and technologies to ensure a good standard of performance is delivered
• Maintain a strong network across all business functions, with close collaboration and ways of working to consistently deliver great end-to-end service excellence, across all stages, channels, and touch points in the customer journey.
• Undertake any other duties as required which are commensurate with the grading of the post

Experience

• Experience of working in a direct sales, B2B and B2C environment, making outbound calls.
• Excellent communication skills - written, verbal, grammar and punctuation
• Excellent listening skills
• Excellent attention to detail
• Ability to work to deadlines and prioritise and have excellent time management skills
• Ability to be adaptable, flexible, agile, resourceful, and multi-task
• Excellent decision, judgement, problem solving, conflict management and influencing skills with the ability to analyse data and information
• Ability to demonstrate empathy and emotional intelligence
• Strong work ethic and be self-motivated and proactive and ability to remain calm under pressure
• Ability to work cross functionally and collaboratively, demonstrating great teamwork

What’s in it for you?

At TTS we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. We also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [email protected].

Unfortunately, we are unable to offer visa sponsorship for this role.