Director, Banking Team (SW)

We have a rare and exciting opportunity for proactive and experienced Director to deliver our Private Banking offering in the South West (offices in Exeter and Bristol). The role-holder will lead a team of Private Bankers, Private Banking Executives and Office Support staff and will build and implement the marketing and business development strategy for the region in conjunction with the Head of UK Private Banking.

The successful candidate may already be in the region or be looking to relocate to the South West. They will bring the energy needed to drive success whilst embracing our values of collaboration, integrity, respect, empowerment and energy & drive. In return, the role-holder will have the opportunity to thrive in a dynamic environment that values innovative ideas and provides the stability and support for personal and professional growth.

This role will require regularly travel to both the Exeter and Bristol offices.

Overview

• To manage and lead a team of Private Bankers, Private Banking Executives and Office Support Executives within the Exeter and Bristol offices
• To coach and develop the Private Bankers to build profitable wealth management relationships with a portfolio of complex and high net worth (HNW) clients
• To provide mentoring and coaching support to all direct reports to enhance their performance and increase their expertise
• To create a team ethos of maintaining high standards of client service
• To maximise income from the team client base by understanding clients’ requirements and increasing the penetration of products and services to them
• To ensure your team operates within the required risk framework
• To successfully represent the Bank and your team externally and internally
• To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities

Team Management

• Manage and motivate the team to exceed demanding business targets and ensure unwavering commitment to client service
• Mentoring, coaching and day-to-day line management of direct reports
• Conduct performance reviews for direct reports
• Manage performance issues, escalating longer term complex issues as appropriate
• Represent the banking population at an Executive level and represent the Executive Management at a team level
• Take overall responsibility for your team’s risk and regulatory performance and promote a team risk culture
• Fulfil the responsibilities required under the FCA’s Senior Manager and Certification Regimes, and Conduct Rules
• Take overall responsibility for team’s financial objectives including strategy for deposit, lending, assets-under-management and wealth planning growth

Client Management

• Become a Trusted Advisor, providing guidance across the full range of wealth management services and acting as a consistent, credible and accessible point of contact for clients
• Maintain a high level of segment and industry knowledge and share this with your team members

Client Acquisition

• Be responsible for your team’s specialist proposition and represent the proposition both internally and externally
• Build and implement a marketing and business development strategy in conjunction with the Head of UK Private Banking
• Expand the size and quality of your team’s client base and lead client allocation within the team
• Develop new and existing relationships with Business Introducers, to increase penetration of the wealth management market
• Be responsible for your team’s event strategy and for leading team events

Risk :

Accountable for managing the risks detailed in the department’s RCSA on day-to-day basis.

Key Interfaces:

• Clients (& client representatives)
• Private & Commercial Banking teams (typically made up of 3 to 6 Private Bankers and/or Senior Private Bankers and Private Banking Executives)
• Head of UK Private Banking/Managing Director Banking
• Executive Management Team
• Back office departments (including working closely with Investment Management, Credit, Compliance and the Operations departments)

Person Specification

Knowledge / Experience/Skills:

• You will have a proven track record in Wealth Management with broad experience across the financial services industry and detailed knowledge of Private Banking market
• Significant Private Banking experience in dealing with HNW individuals
• Proven Leadership capability
• Proven Sales Management experience

Skills

• Excellent Interpersonal skills (Networking, Negotiation, Presentation, Influencing)
• Excellent people skills
• Excellent Business Development skills
• Excellent Business Case writing skills
• Competent in using Microsoft Office

Qualifications:

• Relevant Banking, Financial Planning and/ or Investment Management Qualifications
• Level 6 qualified including CeMAP expectation

Competencies:

• Client focus
• Performance focus
• Business & Commercial Focus
• Leading Others
• Team Working
• Influencing Others
• Planning & Reviewing
• Judgment and Problem Solving
• Communication & Confidence