Director Business Excellence

Building a sustainable tomorrow

BAM FM are looking for a Business Excellence Director to join the senior leadership team.

Your mission

The Business Excellence Director leads key planning cycles, supports major transformation programmes, and champions a culture of alignment, collaboration, and forward thinking. By working closely with operational, commercial, financial, and support teams, the Business Excellence Director ensures overall consistency across contracts and departments, enabling the business to respond to emerging opportunities and risks with agility and purpose.

Planning & Business Alignment

Develop and embed a coherent FM plan that aligns with BAM UK&I’s corporate objectives.

Ensure all business activities, programmes, and functions are underpinned by a growth mindset intent.

Lead annual strategic planning cycles and ensure alignment between short-term business plans and long-term vision.

Translate external market intelligence, client drivers, and policy changes into actionable strategic priorities.

Organisational Integration & Governance

Drive strategic coherence across all departments, ensuring initiatives and investments are joined up, well-sequenced, and impactful.

Act as the bridge between the FM business and wider BAM UK&I strategy teams—representing FM priorities while supporting group-wide transformation.

Provide senior governance oversight into key change programmes and transformation initiatives.

Establish clear frameworks for prioritisation, decision-making, and reporting across strategic programmes.

Strategic Risk, Opportunity & Performance

Identify and assess strategic risks and opportunities facing the FM business—both within its operating model and the external market.

Lead strategic reviews and scenario planning to futureproof the organisation’s delivery models and commercial resilience.

Monitor performance against strategic KPIs, identifying areas for course correction and targeted intervention.

Stakeholder Engagement & Influence

Work closely with the Managing Director and SLT to influence decision-making and embed strategic clarity across leadership forums.

Build strong relationships across BAM UK&I strategy, commercial, finance, and delivery teams to maintain alignment and visibility.

Support client engagement and business development activities by articulating BAM FM’s strategic positioning and value proposition.

Leadership of Strategic Programmes

Provide strategic directions to major business improvement and transformation programmes.

Ensure all programmes have clear business cases, robust delivery plans, and are aligned to BAM FM's strategic objectives.

Promote cross-functional collaboration and shared ownership of strategic delivery.

Who are we looking for?

Significant senior leadership experience in a strategy or transformation role within a complex, operational business (preferably in FM, construction, or related sectors).

Proven ability to lead strategic planning processes and ensure organisational alignment.

Strong understanding of market trends, customer needs, and the commercial drivers shaping the built environment.

Excellent stakeholder engagement and communication skills, with the ability to influence at Board and Group level.

Experience in leading large-scale transformation or change programmes.

Comfortable interpreting data and performance insight to drive decisions and measure success.

Competencies & Leadership Attributes

Strategic Vision: Sees the big picture and can connect daily activity to long-term business outcomes.

Collaborative Leadership: Builds alignment across functions and encourages inclusive, joined-up thinking.

Commercial Acumen: Understands the financial and market dynamics that underpin strategic decision-making.

Influence & Impact: Brings people on the journey with credibility, clarity, and purpose.

Change Agent: Leads and inspires transformation with confidence and resilience.

Execution-Oriented: Balances strategic vision with practical delivery and accountability.

Trusted Advisor: Acts as a critical friend and sounding board to the Managing Director and SLT.

What’s in it for you?

In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, bonus scheme, up to 8% contributory pension, BUPA, life assurance, 26 days holiday + 2 wellness days (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits.

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

For more information or an informal conversation about this exciting career opportunity please contact Paul Howes, Recruitment Manager [email protected]