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Job Description
Director, Client Service Manager
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Director, Client Service Manager
to join our Client Services team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
- Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
- Maintain familiarity with industry best practices and seek opportunities to implement as appropriate.
- Set policies and procedures for teams managed and contribute to the development of strategic initiatives designed to improve the overall client service experience and enhance team productivity and quality.
- Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
- Maintain relationships with business leaders to report client trends and needs, providing forward-looking insight on client issues and trends to drive future revenue growth.
- Provide strategic guidance on internal activities and initiatives designed to improve the client experience, determining needed improvements through review and analysis of reported problems.
- Recruit, lead, motivate, and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team.
- Manage multiple client service/support teams supporting multiple, complex client accounts.
- Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of team members.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
- People management experience preferred.
- Experience in an operational area and/or client services preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a Few Of Our Recent Awards
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune, 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
