Position Summary
The Director of the Global Process Management (GPM) Center of Excellence (COE) is a leadership role responsible for defining, deploying, and continuously improving the enterprise-wide standards for process management. This role partners with existing Global Process Owners (GPOs), Operational Excellence, Engineering, and cross-functional teams to drive consistency, maturity, and performance across end-to-end processes. The role will also own the setup of new GPOs where none exist, building the capabilities and governance required to enable true process ownership.
Key Responsibilities
- Develop and continuously refine the global process management strategy, methodology, and governance framework.
- Define the vision, standards, and success criteria for process ownership and end-to-end process management across the organization.
- Establish and maintain the Process Management Playbook, including taxonomy, roles and responsibilities, KPIs, and maturity models.
- Partner with existing GPOs to drive adoption of standard practices, improve process performance, and accelerate maturity.
- Facilitate alignment between GPOs, Operational Excellence, Engineering, Digital, and Business Units.
- Provide mentorship, tools, and frameworks to enable GPOs to lead transformation and continuous improvement initiatives.
- Identify priority process domains that require formal ownership and drive the formation of new GPO roles and operating models.
- Lead onboarding, training, and capability development for new GPOs and their teams.
- Build a global GPO community to foster knowledge sharing and collaboration.
- Act as a trusted advisor to senior executives and business leaders on process ownership and transformation.
- Influence partners across regions and functions to adopt and embed process-first thinking.
- Serve as a change leader in embedding a culture of cross-functional accountability and continuous improvement.
- Define and implement a consistent approach to measure process maturity and performance across the enterprise.
- Leverage data and insights to drive prioritization, investment, and decision-making in process improvement initiatives.
- Report regularly to senior leadership on GPO maturity, progress, and impact.
- Implement a domain driven design framework owning the digitisation COE and partnering with engineering
Qualifications And Experience Required
- Bachelor’s degree in Business, Engineering, or related field; Master’s degree preferred.
- 15+ years of experience in process transformation, operational excellence, or enterprise process management roles.
- Validated experience leading large-scale, cross-functional process improvement initiatives at a global level.
- Prior experience establishing or supporting Global Process Ownership or Centers of Excellence is highly desirable.
- Deep understanding of process frameworks, process mapping, process governance, and maturity models.
- Strong stakeholder engagement and influencing skills at senior leadership levels.
- Ability to think strategically while handling executional details.
- Excellent communication, facilitation, and change leadership capabilities.
- Knowledge of Lean, Six Sigma, BPMN, or similar methodologies is a plus.
- Familiarity with process tools and enterprise systems is helpful.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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