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Job Description
Director, Major Incident Management
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of
Director, Major Incident Management to join our team. This role is located in
Manchester.
In this role, you’ll make an impact in the following ways:
- Collaborate with multiple teams responsible for delivery of infrastructure services that include ITSM, major incident management, process improvement, system integration and implementation, and technology resiliency activities.
- Oversee the requirements, planning, organizing, and implementation of enterprise-wide technology applications, infrastructure, and/or services.
- Oversee Command-and-Control and coordination of incidents and critical events and leads technology resiliency activities and processes.
- Ensure appropriate staffing and organizational structures are in place for assigned groups.
- Participate in defining Production Services strategy.
- Maintain senior-level business and operations relationships to ensure business needs are addressed.
- Guide strategic projects consistent with long-range Production Services plans.
- Partner with appropriate parties to improve efficiency, effectiveness, productivity, and/or control.
- Support and develop team members to maximize their collective contributions.
- Foster a collaborative environment that encourages professional growth and development.
- Contribute to the achievement of related teams' objectives.
- People Leadership requirement: Guide and support teams to maximize their collective contributions, encourage professional growth, and foster a collaborative environment.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.
- Experience in the securities or financial services industry is a plus.
- Experience in managing global, medium, or large-sized teams of direct and indirect reporting Production Services ICs and Managers.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a Few Of Our Recent Awards
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
