Director of Distribution & Commercial Systems

We are on the search for a passionate, dynamic and charismatic individual to join us at our London HQ as Director of Distribution & Commercial Systems.

This is a fantastic opportunity for someone looking for a new challenge in a hands-on role. You’ll also need to live and breathe our values; be Creative by being playful and inspiring. Being Authentic by always being true to who we are, and by being Smart by delivering results in a clever and effective way.

About the role

The Director of Distribution & Commercial Systems primary function is to support the implementation of distribution across all channels. To provide support with commercial activities that are strategically planned to reinforce YOTEL Brands, our reputation, target market areas and drive revenue.

The Director of Distribution & Commercial Systems will be responsible for supporting and deploying strategic actions to ensure that all channels, set ups, both on brand sites and other third-party sites are activated according to the overall goals agreed to support and optimise revenue and pricing, mix management, promotional products, rooms types, LOS and channel management for all assets. They will provide advice and support to managed properties and the sharing of best practice across the Global YOTEL portfolio. The role is pivotal in maintaining systems integrity, delivering consistency, driving best class use and supporting the wider YOTEL change agenda whilst supporting hotel business units in rolling out new initiatives and projects to deliver a best in class YOTEL commercial distribution platform.

More specifically, responsibilities will include the following (not exhaustive list):

• Responsible for YOTEL commercial distribution ticketing system, management & delivery for all hotels in accordance with YOTEL SLA
• Responsible for all rate loading with the support of the distribution team for all YOTEL properties in, PMS, Channel Manager, Booking Engine/GDS and RMS
• Responsible for the stability, mapping and connectivity of channel manager and SynXis
• Responsible for conducting monthly Duetto Account meetings and driving best practice across the estate
• Act as key liaison for commercial systems account meetings providing regular updates to the business and the team on opportunities and feedback
• Support Duetto configuration & best practice use across YOTEL properties
• Support the on-boarding of new colleagues in terms of systems, set up and workings
• Assist with the implementation of PMS – be the go-to expert for questions around the PMS
• Load & follow up on GDS rates for all YOTEL properties
• Perform regular checks on all online platforms for content & optimisation (3rd party suppliers such as Hotel Planner, CVENT)
• Support the marketing team with the systems implementation of strategies for paid display campaigns on Facebook, META, Google, linked-in; for retargeting campaigns and affiliate programs
• Responsible for recruitment, training & development of Distribution coordinator team
• Responsible for management of functional P&L budget & forecast costs
• Manage the ongoing accuracy of rate loading in RMS/CRS/PMS/OTAs
• Own & deliver central Commercial Distribution projects as agreed annually
• Support VP Commercial Distribution & Optimisation in reviewing new Revenue generating technology. Support compilation of business case submissions required to secure investment ROI

The skills we are looking for are:

• 3+ years distribution leadership role, preferably in a multi-property or corporate-level position
• Deep understanding of Revenue & Distribution systems
• Proficiency with hotel commercial systems, property management systems (PMS), revenue management systems (RMS) channel management software
• Experience working with Duetto, Opera Cloud, SynXis, SiteMinder, P3, RPA (Robotic Process Automation Technology)
• MS Office proficiency
• Payment technology implementation
• Proven track record of developing project plans & executing plans to time & on budget
• Analytical skills, as well as problem recognition and resolution skills
• Excellent communication and organizational skills
• In depth understanding of the hotel performance drivers & commercial distribution strategies
• Experience working with Lifestyle hotel brands a plus

About YOTEL

With 23 properties in sought-after locations globally, YOTEL is for people on the move. People who are experiencing, doing and achieving; Non-Stop. From buzzing cities to bustling airports YOTEL exists to challenge the status quo of the hospitality industry and deliver a different experience for guests through smart design, creative technology and awesome people. YOTEL is the pit stop for the Non-Stop.