Director of Operations Programmes - Processing
Company
Location
London, England, United Kingdom
Posted At
7/1/2025
Advertise with us by contacting: [email protected]
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Description
Job reference 325617
Director of Operations Programmes - Processing
Competitive salary, plus car allowance, healthcare, 35% annual bonus potential, 30 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
185 Farringdon Road
About The Role
At Royal Mail we’ve served our communities for over 500 years, helping to lead and transform the postal delivery market on a global scale. We’re currently busy innovating and transforming our business for the future, and to get there, we need exceptionally talented, resilient, and driven people.
The Operations Programme Director - Processing is ultimately accountable for bringing to life our operations strategy and network design as a cornerstone of our overall transformation journey. Forming a seamless conduit and rock-solid partnership between Operations Design and Deployment, they will develop strategic content into executable field trials, ultimately working these concepts up to board-ready business cases and comprehensive deployment plans and products that resonate with and engage our people.
Working in extremely close partnership with both senior Operations transformation and Operations execution teams, they will actively challenge the status quo and established thinking to ensure we don’t delay in turning our ideas and theories into our reality and what is ultimately delivered is excellent by design.
Leading a number of operational programmes at any one time, they and their teams will engage heavily with end users and senior functional stakeholders including business executives, to test and enhance the design thinking, create the business cases, and produce all of the technical and change materials required to support successful deployment.
Reporting into the Operations Transformation Portfolio Director - This is a hybrid working role with a requirement for travel across the UK and to attend our Head Office in Farringdon, London.
Team – Leads 3-7 x Senior Programme Managers, who ultimately lead their own teams.
The successful candidate for this role will join us at arguably the most exciting time in our history. Our Transformation journey is one you don’t want to miss.
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 14th July 2025 . Please note, this advert may close early if the appropriate number of applications has been reached.
Director of Operations Programmes - Processing
Competitive salary, plus car allowance, healthcare, 35% annual bonus potential, 30 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
185 Farringdon Road
About The Role
At Royal Mail we’ve served our communities for over 500 years, helping to lead and transform the postal delivery market on a global scale. We’re currently busy innovating and transforming our business for the future, and to get there, we need exceptionally talented, resilient, and driven people.
The Operations Programme Director - Processing is ultimately accountable for bringing to life our operations strategy and network design as a cornerstone of our overall transformation journey. Forming a seamless conduit and rock-solid partnership between Operations Design and Deployment, they will develop strategic content into executable field trials, ultimately working these concepts up to board-ready business cases and comprehensive deployment plans and products that resonate with and engage our people.
Working in extremely close partnership with both senior Operations transformation and Operations execution teams, they will actively challenge the status quo and established thinking to ensure we don’t delay in turning our ideas and theories into our reality and what is ultimately delivered is excellent by design.
Leading a number of operational programmes at any one time, they and their teams will engage heavily with end users and senior functional stakeholders including business executives, to test and enhance the design thinking, create the business cases, and produce all of the technical and change materials required to support successful deployment.
Reporting into the Operations Transformation Portfolio Director - This is a hybrid working role with a requirement for travel across the UK and to attend our Head Office in Farringdon, London.
Team – Leads 3-7 x Senior Programme Managers, who ultimately lead their own teams.
The successful candidate for this role will join us at arguably the most exciting time in our history. Our Transformation journey is one you don’t want to miss.
- Owns the testing, piloting, and development of all the operational initiatives that come from the strategic design of the Operational Transformation Plan for their specific discipline area
- Collaborating with colleagues from design and the programme end users and functional communities to evolve design thinking into a full deployment offering
- Responsible for leading teams of SMEs through agile working to rapidly evolve or challenge design ideas to deliver detailed deployment products
- Work with the Programme Deployment team to align programme design to deployment timelines, managing sequencing, integration and change loading
- Work with central function colleagues to develop the wider products to deliver holistic change, most notably the full people impact of the plan – Engagement and headcount reductions
- Works closely with the Trade unions to consult on designs as they evolve through test and pilot, taking input to the development of the deployment products
- Lead, develop and grow the capabilities of a large team of project developers
- Work directly with design and programme directors to provide input to the deployment design of critical projects, sharing learning both upwards and across team to improve subsequent deployments
- Continuously review product development processes and techniques to strive for ongoing simplicity
- Provide the measures if success / benefits for the programmes to realise through deployment
- Proven project and programme management skills and a record of successful delivery
- Can take a design concept through to a fully productionised product suitable for large scale deployment
- Has excellent emotional intelligence, thriving on working collaboratively with great influencing skills
- Can deal with ambiguity whilst still moving forward and setting direction
- Strong operational knowledge generally but recognized as an SME for their specific discipline
- Valuable experience of continuous improvement in an operational and programme capacity
- Able to use data to prioritise and make timely decisions
- Able to work across a matrix structure to deliver great customer benefit
- A strong commercial acumen, with experience of managing complex financial cost / benefit deliverables
- Understands the drivers of business change management and can demonstrate resource utilisation across programmes
- Understands and can maximise the use of communication and engagement to increase project benefits.
- Can form and leverage strong stakeholder relationships quick and effectively
- Must have experience in working across multiple functional areas, with a clear focus on our customer propositions, including their commercial viability
- A clear track record in being able to lead multiple programmes from design to deployment, whilst being fully conversant with the interdependencies between each programme
- Demonstrable skills around leading companywide (inc. Nationally & Internationally) transformational change plans
- Experience of leading large teams in a matrix environment
- Managing a large programme portfolio
- Union relationships / involvement
- Business case creation and management
- Stakeholder Management
- Relevant programme management qualifications or significant experience
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to perm employees
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 14th July 2025 . Please note, this advert may close early if the appropriate number of applications has been reached.
Advertise with us by contacting: [email protected]
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