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Reporting to the CEO, the Director of Operations will play a pivotal role in shaping and implementing operational strategies that drive the firm’s success. You will ensure the business operates efficiently, principally overseeing key business functions including Client Services (i.e. Paraplanning & Administration), Compliance, HR, Finance, Technology and Business Change.
Key Responsibilities
Leadership & Strategy
- Operations, Finance, Compliance and HR teams
- Responsible for creating and embedding a strong client-service culture
- Overall responsibility for implementing Target Operating Model
- Develop and operational strategies and drive continuous improvement
Client Services & Operations
- Implement processes and technologies to enhance the client experience
- Develop strong a customer-centric and continuous improvement culture
Finance & Regulatory Oversight
- Work closely with the Finance team and CEO in managing the firm’s financial health
- Work closely with Compliance team to manage regulatory risks, audits and ensure timely submissions to the FCA
- Oversee the hub’s compliance with FCA regulations, ensuring all activities, processes and reporting meet required standards
People
- Oversee HR function
- Retain key talent
Technology & Business Change.
- Overall change management responsibility
- Oversee the implementation of key financial planning tools, CRM systems and other technologies
Skills and Experience Desired
Leadership & Strategy
- Proven experience in a senior operational role within an FCA-regulated financial services firm
- Experience of contributing to the creation and implementation of business strategy and associated activities
- Strong leadership and management experience
- Strategic thinker with hands-on approach to problem solving
Client Services & Operations
- Expertise in operational strategy, process improvement and financial management
- Experience with firm acquisitions and integration processes
- Strong customer/client services background
Finance & Regulatory Oversight
- Strong knowledge of FCA regulations, compliance standards and risk management practices
People
- Ability to set and maintain a positive workplace climate of support and achievement for our people, that reflects our values, behaviours and culture
- The ability to contribute to the development of the firm’s policies and procedures
Technology & Business Change
- Experienced ‘change leader’
- The ability to encourage new ways of doing things and lead change
- Previously worked with financial planning tools, including CRM/back-office systems and cash flow planning tools
