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Meet Our Team
As a key leader to a regional team of Technical Account Managers (TAM) who have the goal of driving client operational roadmap achievement and optimized solution health and performance, you will provide vision, guidance, and technical oversight.
Picture Yourself At Pega
The position has responsibility for providing Thought Leadership to a regional team of Technical Account Managers (TAM) with the goal of driving client operational milestone achievement, optimized solution health and enhancing client satisfaction levels. This is a significant hands-on leadership role within the TAM/GSA organization and provides vision, guidance, and technical oversight of the team. Reporting directly to the regional Senior Director TAM/GSA, the Director will play an integral part in leading and driving overall client success.
What You'll Do At Pega
Lead a team of Technical Account managers which focus on: operational milestone success with business value for the client, establishing client technical confidence in Pega’s services, and fostering strong client relationships to ensure that technical engagements result in client satisfaction and retention
- Work with the Senior Director or VP TAM/GSA:
- to ensure the regional teams are appropriately staffed with a view to future demands
- review the TAM monthly and quarterly goals to ensure targeted work is mission aligned and value focused
- measure and aggregate program compliance within team
- partner with the various functions (SRT, GCS, CSM, PM, Eng.) to share and drive client feedback and product/service improvements
- ensure feedback is reported, driven and governed
- drive internal and external process and improvements aligned with clients’ requirements to ensure clients’ success criteria are met
- Lead the teams with Design and Technical knowledge resulting in clear direction/input to milestone plans and rapid resolution of reported critical issues
- Build out and develop the team’s world class technical account management, process, operation planning, and troubleshooting skills
- Motivate and inspire team to achieve outstanding results
Who You Are
The successful candidate exemplifies a blend of deep technical expertise with client facing prowess. You are a dynamic, motivated and enthusiastic leader who is passionate about delivering excellence to our clients, as well as proficient in collaborating with business and technical stakeholders across the broader organizations.
What You've Accomplished
- Bachelor’s Degree in Computer Science, or equivalent, Masters Preferred
- 12 - 15 years of relevant work experience, including up to 10 years leadership experience in a consulting or technical role
- Proven track record of leading a team to effectively ensure the resolution of complex technical issues to drive client satisfaction
- A track record of using relevant metrics and process improvements to drive process and organizational improvement
- Expert oral and written communication skills, leadership and poise in pressurized situations
- Tenacity, drive and the desire to succeed in a fast-paced environment
Additional Preferred Qualifications
- Experience working within a global SaaS or PaaS organization
- Understanding of the Cloud and how to support Cloud based clients
- Hands on experience with Pega Products
Pega Offers You
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 22284
