Director - Shared Services Operations
Company
Location
London Area, United Kingdom
Posted At
7/10/2025
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Description
We are looking for a Director to lead our Reference/Static Data Operations team in London.
Duties And Responsibilities
Duties And Responsibilities
- Responsible for RTB and CTB of the static data administration and sanction filtering for EMEA. (MHBK and MHI)
- Obtain and manage the Company’s reference data including Client (including SSIs), Instrument, Employee and Department data, plus other related general tables and calendars.
- Liaise with front office, middle office and Compliance to ensure relevant approvals have been granted.
- Ensure the effective running of BAU to ensure all day-to-day activities are completed, identifying operational issues, and taking steps to mitigate risk by enhancing operating processes & systems.
- Overall responsibility for the supervision of the team, including hiring, objective setting, appraisals, development, and retention.
- Engage in relevant governance forums/service meetings to report performance of the team and escalate issues.
- Ensure adherence to key performance indicators and Quality Assurance for the function.
- Promote an inclusive culture, breaking down silos and building a collaborative culture within the function.
- Partner with the business, risk functions, and other members of the operations leadership team to evolve the Shared Service operating model, evaluate the current state, and confirm the go-forward strategy.
- As a member of the Operations Leadership Team, drive consistency in operating standards across Operations. Take an active lead in the Operations change strategy and demonstrate commitment to change through delivery.
- Work closely with technology, establish required system enhancements, drive prioritization, and plan/manage change for the function.
- Bachelors Degree or equivalent
- Great organisational and time management skills
- Excellent communication skills
- Strong numerical and analytical skills
- Customer-centric career experience
- Demonstrable ability to innovate, support change and problem solve
- Collaborative nature to contribute to a successful team performance
- Sound knowledge of the Banking Industry
- Maintain transparent communication to provide clear direction to the team
- Strong decision-making skills to efficiently delegate tasks
- Foster the spirit of teamwork and cohesiveness across the team
- Motivate the team to complete tasks to a high standard
- Empower individuals to take responsibility for their goals
- Coach, mentor and develop the team in a positive and constructive manner
Advertise with us by contacting: [email protected]
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