Director, Shared Services, Public Sector

Connect to your Industry

Our Infrastructure & Capital Projects team provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors – we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes.

Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP’s flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This position offers unique networking and multi-disciplinary working opportunities across our; HCM, finance, GBS, HR, and business modelling teams.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you, we would be happy to discuss your preferences for flexible working.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are looking for talented Directors to join the Deloitte Infrastructure and Capital Projects team with demonstrable expertise delivering shared and business services strategies that have driven performance, profitability and delivered cost efficiencies. We are seeing increasing market demand for advisory services across Shared Services strategy, commercial arrangements and business cases (Green Book).

Your responsibilities include:

• Provide strategic guidance to senior GPS client executives and function leaders on establishing and optimising their Shared Services and/or BPO functions (incl. hybrid models).
• Engage and collaborate with clients to understand their business objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models.
• This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value / business cases including benefits plans, and assessing readiness for implementation (clients in and providers to the public sector).
• Lead multi-disciplinary project teams (incl. leveraging the breadth of expertise and experience across Deloitte) to deliver high quality engagements in line with client and contractual requirements.
• Foster strong client and third party relationships, serving as a trusted advisor and maintaining a deep understanding of business needs.
• Drive business development efforts, including identifying new opportunities, shaping proposals, leading pursuit teams, and expanding relationships with existing clients.
• Mentor and develop team members, providing guidance and support in their professional growth.
• Lead market eminence efforts in the public sector, including staying up-to-date with industry trends, emerging technologies, and regulatory changes that impact Shared Services, and BPO sectors.
• Collaborate with cross-functional teams to ensure seamless project execution and knowledge sharing.

Connect to your skills and professional experience

Your professional experience should include:

• Extensive experience in Shared Services, and/or BPO within the Public Sector, with a proven track record of delivering successful engagements for the Public Sector.
• Experience should include evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value / business cases including benefits plans or equivalent.
• Leadership skills, with the ability to effectively lead, manage and inspire combined and multi disciplinary teams to achieve exceptional results.
• Excellent client relationship management skills, with a focus on building long-term partnerships and delivering exceptional client service within the Public Sector.
• Proven experience in leading business development, including identifying opportunities, shaping proposals, leading pursuit teams, and expanding client relationships within the Public sector.
• Deep understanding of industry trends, emerging technologies, and regulatory landscape
• Excellent communication, presentation, and influencing skills, with the ability to effectively communicate complex concepts to diverse and senior stakeholders.
• Eligibility for security clearance is a crucial requirement due to the high demand in the Public Sector.

Connect to your business - Strategy, Risk & Transactions Advisory

In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference.

Infrastructure and Real Estate

Our Infrastructure and Real Estate team supports both public and private sector clients on complex infrastructure, real estate, and capital projects. Typical engagements include urban regeneration, transport, energy and renewables, and occupier advisory to central government and large corporate companies.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“Deloitte gives you lots of opportunities to hone your skills and an open-door approach from the senior leadership makes it a great organisation to build your career with.” - Aditya, Strategy, Risk and Transactions Advisory

Our hybrid working policy

You’ll be based in Birmingham, Bristol, London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

For a full job description please visit our online Deloitte Careers portal.