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The Director, Technical Consulting Services will manage our Workday data, integrations, Prism, Reporting, Extend and AI initiatives across the EMEA region and linking into global Workday practice and Cognizant wider EPS initiatives. This person will be overseeing a team of expert managers and setting the strategic direction for these areas in conjunction with the Cognizant Workday Practice leaders.. This individual will assist the sales team with sales activities such as orals, estimations, and Statements of Work (SOW’s). This person works closely with Engagement Managers, Project Managers, Managing Consultants, and leads, and acts as a liaison between the Consulting team and executive management. This person will assist in identifying business needs, staffing projects, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.
Key Responsibilities
Project Oversight:
- Oversight responsibility for projects across the practice.
- Oversee and assist engagement/project managers and team members when needed to identify project needs, reduce risk and develop solutions and strategies.
Sales Support
- Support the RFP response and pursuit process for technical consulting work.
- Resourcing appropriate technical experts as well as owning and fulfilling the technical role
Team Leadership
- Assist in the recruitment, development, and management of a diverse, remote team of consultants supporting Workday applications.
- Promote a team-oriented, challenging and innovative work environment.
- Lead and manage Senior Managers and/or Managing Consultants to ensure consultants are adhering to the activities, processes and procedures outlined in Workday and the Cynergy Implementation Methodology.
- Drive team and individuals to achieve high customer satisfaction levels.
- Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence.
- Ability to build trust-based relationship and identify and foster business development opportunities.
People Development
- Perform role of mentor and coach.
- Analyze team skills and provide for cross training to maintain teams’ ability to staff projects appropriately.
- Advise management team on team members’ level of expertise and availability.
Performance Management
- Establish direct reports’ goals and objectives during the bi-annual review process.
- Direct the collection of performance feedback from customer and engagement/project manager on a quarterly basis or upon completion of project for your entire team.
- Direct the collection of all internal contributions for team members assuring data is received by HR on a quarterly basis.
- Drive bi-annual performance review process for the Consulting team.
Experience And Requirements
- Possess 7-10 years of Workday (or other ERP) Technical Consulting implementation experience.
- Bachelor’s degree or equivalent.
- Proven experience leading a virtual team.
- Required characteristics: fast learner, detail oriented, decisive, and enjoy fast paced work environments.
- Must work well within and across teams to get things accomplished.
- Possess sales engagement experience estimating and presenting to prospects.
Why Choose Cognizant
- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs
Cognizant Core Values
- Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
- Raise the Bar: We always aim for excellence in how we work and what we deliver.
- Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
- Do the Right Thing: We all lead with integrity and always make the ethical choice.
- Own It: We own the outcomes for our company, colleagues, and community.
