Key Responsibilities
Strategic Leadership: Define and lead the global wellbeing and resilience strategy for Trust & Safety, aligning regional delivery with global objectives and business priorities.
Operational Excellence: Build and oversee the operational systems, governance structures, and performance frameworks that enable seamless, high-quality delivery of wellness initiatives across multiple regions and geos.
Team Leadership: Develop, mentor, and inspire a high-performing global team, fostering collaboration, inclusion, and a shared sense of mission across regions.
Stakeholder Engagement: Act as a strategic advisor to senior Trust & Safety, Client Success and People Solutions leaders, building strong relationships with internal stakeholders and cross-functional partners.
Diversity and Inclusion: Ensure programmes are locally relevant yet globally coherent, with attention to regional regulation, culture, and workforce needs.
Data and Insight: Evolve and deploy a robust measurement framework to evaluate programme performance, engagement, and impact. Use analytics and insights to guide decision-making and continuous improvement.
Operational Efficiency: Identify opportunities to streamline processes, enhance systems and automation, and create scalable tech-led solutions that support sustainable growth.
Risk & Compliance: Maintain global standards of privacy, safety, and risk, ensuring ethical and compliant wellbeing operations across all markets.
Thought Leadership: Champion wellbeing innovation in Trust & Safety, staying ahead of emerging trends in workforce resilience, psychological safety, and crisis response.
Minimum Qualifications
- 7+ years managing Employee Wellbeing and/or Psychological Health programs
- Post-graduate degree in Psychology, Social Work, Public Health, Workplace Wellbeing or similar
- Experience within Trust & Safety, content moderation or a similarly high-intensity environment
- Extensive experience leading large-scale operations, wellbeing, or resilience programmes in a complex global organisation
- Deep understanding of wellbeing principles, mental health operations, or employee support frameworks in a corporate or technology context
- Strong commercial acumen and operational skillset, including budget ownership, vendor management, and delivery optimisation
- Analytical mindset with the ability to interpret data and drive strategic decisions based on insights
- Exceptional relationship management skills; able to influence, align, and mobilise senior stakeholders across diverse teams and cultures
- Experience leading distributed teams and fostering collaboration across time zones and disciplines
- Strong project management and problem-solving skills, with the ability to meet multiple demanding deadlines simultaneously
- Proven ability to adapt and work creatively in a problem-solving environment
Preferred Qualifications
- Doctoral-level Clinical or Counselling Psychologist, accredited/chartered by your national accrediting body, with substantial clinical and operational leadership experience
- Specialization in Clinical/Counselling Psychology or Industrial/Organizational Psychology
- Experience with BPO Operations and industry best practices
