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How You'll Make a Difference
You’ll be supporting people who are discharged from hospital, making a direct difference to their lives by ensuring they receive the relevant aftercare and support.
What You Will Be Doing
- As a primary purpose for this position, you’ll be responsible for maintaining and updating information systems and databases to ensure that service transactions are completed accurately.
- Daily, you'll provide advice to customers, contacts, external organisations, and colleagues ensuring that they receive appropriate guidance about policies, procedures and processes whilst ensuring effective working relationships are maintained.
- It will be your responsibility to respond to queries, complaints, and requests from initial contact with the customer, issues that are not possible to resolve are promptly relayed to more senior members of your team.
- You may be involved in carrying out research, collating data and presenting information within your area of service specialism. This may include drafting documentation and clear, accessible findings.
- Providing a wide and varied range of administrative tasks, including maintaining multiple spreadsheets to accurately record and monitor the work of the hospital team. You will ensure support is provided, and records are accurate which will help to inform decision making along with monitoring and maintaining budgets.
What We Need From You
- We require you to have experience in a relevant area of statutory or voluntary sector work in the health or social care field.
- You will be educated to a minimum of 3 grade C GCSE’s (or equivalent) including English and Maths.
- You’ll possess a good understanding of working in the community in social care or a health setting with the ability to understand individual needs.
- Demonstrate you have experience of collating and distributing appropriately a range of information relating to service users.
- It will be key that you have a good knowledge of Microsoft Excel and IT skills to use a client data system.
What You Need To Know
- This is a part-time role, working 30 hours per week. Your salary is pro-rata to hours worked.
- Your rota will require you to work on a Friday.
- This role is hybrid, predominately office based at Southmead Hospital, with opportunities to work from home.
Interviews anticipated on the 3/09/25.
How a Career At South Gloucestershire Council Is Different
- We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance - whatever that means for them.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
- As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of.
- We're working with the most vulnerable in our community to help them achieve what they want in life.
- We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Discharge to Assess Co-Ordinator
