Dispute Handler

Do you have a passion for delivering a ‘customer centric’ approach? Do you have regulatory framework knowledge of the Debt Collection industry? Do you handle disputes? If you’ve answered yes, then you could be the next Dispute Handler to join our Customer Care department at our office in Kings Hill, ME19 4UA!

What you can expect as a Dispute Handler

• Salary from £26,204 depending on experience. Plus, a quarterly performance related bonus
• Permanent contract on a 40 hour per week rotating shift pattern, that consists of rotating work patterns 8:00-16:30 and 9:00-17:30 Monday to Friday
• Hybrid working from our Kings Hill office.

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

As our new experienced Dispute Handler, you will be responsible for investigating and resolve customer and 3rd party disputes, providing a superior customer experience and fair outcome.

Key Responsibilities include:

• Ensure Service Level Agreement parameters are met
• Manage the process relating to customer disputes.
• Take ownership of individual cases from receipt to conclusion.
• Use a variety of systems in addition to Cabot’s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties.
• Facilitate verbal and written communication with customers and authorised third parties as required.
• Investigate the opportunity to reach agreement on payment or resolution of issues with the customer or authorized third parties.
• Provide an efficient professional service to both internal and external stakeholders at all times

What we need from you:

• Excellent communication skills (both written and verbal)
• The ability to work with people at all levels
• Excellent organisation and time management skills
• Ability to handle a varying and demanding workload
• Ability to meet tight time deadlines whilst retaining accuracy
• Able to make sound judgments to ensure the desired outcome for both the Company and customer

What happens next?

If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!

Working for Cabot:

You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.