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Job Description
We have an exciting opportunity for a Disrepair and Regulatory Contact Officer to join our team based in Oldham or Chesterfield, on a full-time, permanent contract. We offer Hybrid working styles, working from the office 3 days a week, and working from home for 2 days.
Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live.
About The Role
Reporting to the Disrepair & Regulatory Contact Manager, we have a new opportunity for a permanent Disrepair and Regulatory Contact Officer. You will be responsible for providing a comprehensive and proactive support service and administrative function to the Disrepair and Regulatory Contact team, to a high standard, ensuring a seamless and efficient service is provided to support both internal and external customers.
Skills/Experience
Essential experience:
- Working knowledge of the functions and obligations of a registered social landlord.
- Highly organised with the ability to work to agreed timeframes.
- Excellent written and oral communications and interpersonal skills.
- Ability to plan and manage multiple work assignments.
- Good knowledge of Microsoft Office and experience using IT systems.
- Attention to detail to enable accurate recording for audit purposes.
- Maintaining accurate records and activity logs.
- Demonstrates the Guinness Behaviours.
- Experience of raising orders and managing payments.
- Compliance with GDPR legislation and Data Protection Act.
Desirable Experience
- Handling complaints made under Section 11 of the Landlord and Tenant Act.
- Understanding and interest in housing issues and services offered by registered providers and other housing regulatory bodies.
- Previous administration experience of data management systems ideally Swordfish, CRM, and Northgate.
Essential Qualifications
- Level 2 in English & Maths (GCSE 9-4/A*-C).
If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
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