Divisional Director, Transition & Transformation

Life on the team

Computacenter is seeking a Senior transformation leader to assume executive responsibility for Transition & Transformation (T&T) within our global Group Managed Services organisation. Reporting directly to the Managing Director Group Managed Services (GMS) (Group Executive Member), this role shapes and governs some of the most critical service transitions across Europe and beyond, with a major focus on Device Lifecycle Management and complex multi-tower programmes.

As Divisional Director T&T, you will lead a Global organisation of Programme Managers, Portfolio Leaders, and Program Execution teams delivering a broad variety of concurrent transition and transformation projects and programmes. You will own the T&T governance framework, assure execution quality, and provide clear direction, transparency, and executive escalations management across all major customer transitions.

You will work hand-in-hand with Operations, Internal IT, Service Design, Commercial teams, and regional delivery teams to ensure predictable, stable, and scalable service go-lives. The role is highly visible and central to GMS’ ability to deliver major strategic commitments to our customers.

What you’ll do

• Lead a global T&T organisation and drive capability development across leadership layers.
• Provide executive oversight and assurance for complex transitions in End User Services, Network, and core infrastructure projects and programmes.
• Own and enforce delivery governance, standards, and quality controls.
• Ensure operational readiness and smooth handover into BAU.
• Drive cross-functional resolution of systemic blockers.
• Maintain strong customer and senior stakeholder relationships.
• Oversee financial performance, change control, and commercial alignment.
• Champion continuous improvement and contribute to the evolution of the GMS Operating Model.

What you’ll need

• Significant leadership experience managing complex IT transitions or transformation delivery is a must.
• Proven success operating at executive level in a global IT services organisation.
• Strong understanding of enterprise operations, tooling ecosystems, field and remote services, and supply chain.
• Excellent stakeholder management and executive communication skills.