Job Description
Due to the nature of our support requirements this is an office-based role.
This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team’s overarching objective of delivering exceptional customer service and ensuring robust estate maintenance.
Key Responsibilities
- Manage and maintain the virtualisation environment (VMWare)
- Windows Server administration 2016-2022
- Advanced troubleshooting and problem resolution for complex infrastructure issues
- Apply best practice principles to optimise service delivery and operations
- BAU Support activities
- Server infrastructure monitoring and lifecycle management
Your Experience
- Experience working in a 3rd Line support role
- Experience supporting MS Office applications
- Active Directory & Group Policy
- VMWare vSphere Infrastructure, VMWare Horizon
- Microsoft System Centre (SCOM, SCCM, SCSM)
- Trellix and/or TrendMicro Security Products
- Veeam backup and recovery
- PowerShell scripting for automation and data mining
- Developing and maintaining documentation
- Mentoring and coaching junior technical engineers
Desirable
- Microsoft Windows 10/11
- SharePoint 2016 Administration and maintenance
- Microsoft Exchange
- Basic Linux administration
- ITIL methodologies
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in a lower-level infrastructure support role, this could be the next opportunity for you.
Expected working
Our hours of support are Monday to Friday 08:00 – 18:00 to fulfil 37 hours per week. This could be on an early or late start, rotated as directed by service delivery/team lead.
Your Benefits
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP
Role dependent benefits: Private medical
Work Your Way is our approach to flexible working – this is available from day 1 of joining.
Recruitment process
The recruitment process consists of a one stage interview.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email
[email protected] if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our hybrid work environments enable you to
Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion
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