Domestic Sales and Retentions Advisor

Location: Hybrid/Stroud, Gloucestershire

Salary Details: £24,000 + Uncapped Commission

Advertising End Date: 08 Aug 2025

About The Role

We’re looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain’s greenest energy company. You’ll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs.

Every bill our customers pay helps fund our mission to build a greener Britain. If you’re successful, you’ll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.

This is a results-driven role where your success is in your hands – the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you.

Please note the working hours for this role are Mon – Fri 8.30am - 6.30pm and 1 in 4 Saturdays 9am - 5pm.

What will you do?

• Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity’s tariffs and green energy products.
• Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business – discussing payment methods, meter types, and usage.
• Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth.
• Proactive calls to existing customers to offer them upgraded products or services that provide additional value or features, aiming to increase their satisfaction and potentially boost revenue.
• Deliver a tailored sales experience by understanding each customer’s needs and recommending suitable solutions.
• Play a vital role in achieving both individual and team sales targets.
• Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing.
• Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through.
• Develop a deep understanding of Ecotricity’s mission, values, and unique role in green energy generation.
• Any other ad-hoc duties as requested by Leadership & Management.
• To comply with all DPA and GDPR guidelines, as well as ensuring all of our people are doing the same

About You

You are a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it’s not just about the sell, it’s about creating the type of customer experience that promotes lasting customer loyalty.

• Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key
• Confident phone manner and comfortable making multiple outbound calls per day.
• You’ll have the confidence and resilience to handle objections and stay motivated during low-sales periods.
• You’ll be eager to build a thorough understanding of the Ecotricity business and our specific products
• You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately
• Strong IT, numeracy, written & verbal communication and problem-solving skills.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution

Volunteering Day

Hybrid Working

Various company discounts (including shops, gyms, days out and events)

Holiday of 25 days (plus bank holidays) & ability to buy/sell days

Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.