Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Associate
The role:
This person will manage and action the Group’s response to data subject access requests in accordance with SJP’s statutory obligations pursuant to the Data Protection Act 2018 and the UK General Data Protection Regulation. This will include supervising team members in the administration, review and delivery of information provided in response to a DSAR.
What you'll be doing:
- Overall management of DSAR requests in accordance with the requirements of the Data Protection Act 2018 and the UK General Data Protection Regulation.
- Meet statutory deadlines, proactively anticipating competing deadlines and claiming extensions where appropriate, keeping data subject informed of progress and applicable deadlines.
- Coordinate the collection of relevant personal data from locations across SJP determined by the scope of the data subject’s request.
- Ensure information collected is reviewed prior to dispatch to the data subject to enable the redaction of third-party data and application of other relevant exemptions/exceptions.
- Coordinate the dispatch of responses to data subject access requests via a secure online portal to minimize the risk of data loss.
- Manage subsequent queries, including those raised by the Information Commissioner, either handling personally or passing to the relevant department where query relates to the content of the information.
- Escalate issues to Line Manager on a timely basis, including queries on the scope of requests, concerns over statutory deadlines and/or the collection of relevant personal data and the application of exemptions and exceptions, including challenges on the same received from data subjects.
- Manage and supervise team members in the administration, review and delivery of information provided in response to a DSAR to ensure adherence to statutory timeframes.
Who we're looking for:
The ideal candidate will have an overall understanding of the data protection regime and a strong technical understanding of the obligations of a data controller when responding to DSARs and the applicable exemptions/exceptions. (Technical subject matter knowledge can be developed in the role). They will have a good understanding of where relevant data is stored and an awareness of the importance and possible consequences of the process should it fail in any way. They will be a confident communicator who responds robustly to challenges and can interact effectively with data subjects. They will have excellent project/time management skills and be able to manage team members to ensure a timely and effective response in the administration, review and delivery of information provided.
Essential Criteria
- Previous supervisory/management experience.
- Able to manage/oversee a key SJP business process where it is essential to be highly organised with strong time management skills.
- Strong analytical skills with a good eye for detail - able to assess if technical exemptions and exceptions apply.
- Resilient – able to deal with difficult complaints/data subjects.
Desirable Criteria
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
[email protected]Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
