Dutch Speaking Software Support Consultant
Company
Location
White Waltham, England, United Kingdom
Posted At
7/1/2025
Advertise with us by contacting: [email protected]
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Description
We’re looking for a fluent or native-speaking Dutch customer support person who is based in the UK to join our team.
Salary: £35,000 - £45,000
The Company
For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe.
Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
The Role
As one of our Software Support Consultants, you will be the helping hand that our Dutch (and English) speaking customers count on, combining your love of technology with your love of helping people.
Our small but mighty support team speaks multiple languages, helping to support our customers across the globe. Through your conversations with our customers, you will understand their needs and concerns and anticipate future questions. From dealing with customer queries to resolving and advising on technical problems helping them get the most out of our software solutions.
You will cultivate a mastery of our software solutions, helping users wherever they need it: via email or over the phone. You will also share your insights with the rest of the team and our customers. And your curious nature will find you investigating bugs too.
Most of all, as our Software Support Consultant, you’ll relish every opportunity to inspire, delight, and exceed our customer's expectations. So much so that they share their experience with others!
Why Work at MCS
We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued.
At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.
Headquartered in Maidenhead, UK, ideally, we would love to have you in the office each week but we understand that if you live too far from us that the work will be remote.
Benefits
Do you want to join our team? Then we'd love to hear about you!
Salary: £35,000 - £45,000
The Company
For 40 years, MCS Rental Software has devoted itself to making life easier for Rental companies across the globe.
Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers, MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrow’s challenges.
The Role
As one of our Software Support Consultants, you will be the helping hand that our Dutch (and English) speaking customers count on, combining your love of technology with your love of helping people.
Our small but mighty support team speaks multiple languages, helping to support our customers across the globe. Through your conversations with our customers, you will understand their needs and concerns and anticipate future questions. From dealing with customer queries to resolving and advising on technical problems helping them get the most out of our software solutions.
You will cultivate a mastery of our software solutions, helping users wherever they need it: via email or over the phone. You will also share your insights with the rest of the team and our customers. And your curious nature will find you investigating bugs too.
Most of all, as our Software Support Consultant, you’ll relish every opportunity to inspire, delight, and exceed our customer's expectations. So much so that they share their experience with others!
Why Work at MCS
We’re proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued.
At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.
Headquartered in Maidenhead, UK, ideally, we would love to have you in the office each week but we understand that if you live too far from us that the work will be remote.
Benefits
- Competitive salary
- 22+ days annual leave (rising to 25 days after 5 years’ service)
- Flexible benefits
- Contributory Pension Scheme
- Training budget to support your development
- Private health insurance after 6 months
- Fully equipped kitchen with free drinks provided
- Opportunity to work remotely
- Free on-site parking
- Team activities/company events
- Employee Assistance Programme – access to a free 24 hour confidential helpline as you face life, work and health concerns
- You’ve worked in a customer support role before.
- You have excellent written and spoken English and Dutch to express even the most complex solutions, clearly and simply.
- You enjoy diving into the details to solve tricky problems and are constantly looking at how you can solve the next problem before it happens.
- You thrive on helping others in a fast and friendly way.
- You’re empathetic and patient. You take time to understand a customer's needs and know that patience and understanding are the most important ingredients in helping a customer with their concerns. Even the smartest people make mistakes.
- You're also familiar with or would like to learn Microsoft SQL.
- You love technology and love to learn!
- Introductory video call with our recruiter
- Online assessment
- Video call with the Hiring Manager
- Video call with the MD
- Final in person interview
Do you want to join our team? Then we'd love to hear about you!
Advertise with us by contacting: [email protected]
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