Duty and Advice Business Support Officer

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.

Organisation

Kirklees

Directorate

Children & Families

Service Area

Child Protection & Family Support

Hours

37

Number of Jobs

2

Location(s)

Huddersfield and surrounding areas

Position type

Permanent

Grade

Grade 6

Salary

£26,403 - £28,142

Advert Wording

Duty and Advice is the Front Door to Children’s Services where professionals can share their safeguarding concerns with us. Business Support Officers complete a variety of tasks for the service.

As a Business Support Officer within the Duty and Advice Team, you will play a vital role in ensuring the smooth and efficient operation of frontline services. Your primary responsibilities will include handling incoming telephone enquiries with professionalism and sensitivity.

You will be sending out official correspondence, creating and updating contact records, and managing a busy shared mailbox.

A key aspect of the role involves integrating and retrieving information from internal databases—this includes accurately searching for and cross-referencing names, dates of birth, addresses, and identifying the allocated social worker for each case.

You will be expected to demonstrate excellent typing skills, as the role requires swift and accurate minute-taking in multi-agency strategy meetings. These demand a quick turnaround. Attention to detail, the ability to prioritise tasks in a fast-paced environment, and strong organisational skills are essential to succeed in this role.

Duty and Advice is a very busy front-line service that deals with child protection enquiries. Therefore, data protection is of the utmost importance. You will need to be resilient as some of the information received in Duty and Advice can be of an upsetting nature. However, you will receive support from your manager with this.

Benefits

Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of to support you in and out of work.

Sam Payne is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.

This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.

We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email:or phone: 01484 221000 and ask for ‘Recruitment’.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

Closing date

11 December 2025, 11:55 PM

Important Information

Job Profile/description

Additional document 1