Duty Control Manager

Duty Control Manager: Step Into the Heart of Rail Operations

Are you ready for a role that’s fast-paced, high-impact, and far from your typical 9–5? We’re looking for exceptional individuals to join our Talent Pool for the Duty Control Manager position, based at our Operations Control Center in Birmingham.

This is a pivotal role at the heart of our railway operations, providing a vital link between our front-line teams and the control center. You’ll be instrumental in ensuring we deliver the best possible service to our customers, day and night.

To be successful in this role, you will be able to demonstrate:

• Rail Control Center Expertise: Proven experience in a Railway Operational Control Center environment.
• Leadership & Incident Management: Strong people leadership and end-to-end incident management, including debrief and learning.
• Communication & Collaboration: Effective communicator across all levels of the organisation.
• Analytical & Problem Solving: Skilled in delay investigation, attribution, and complex problem resolution.
• Tech-Savvy: Proficient with operational systems and technology (e.g. TRUST, P2, CCF, RJIS, VMS, Microsoft Office).

This role involves 24/7 shift coverage, including:

• Night shifts
• Early starts (from 06:00)
• Late finishes (up to 22:00)
• Weekend working

A flexible, can-do attitude is essential to navigate the dynamic nature of this role.

Find out more in the role profile attached below.

If successful, you’ll be placed in our Talent Pool and offered a position as vacancies arise. Candidates may remain in the pool for up to 12 months.

Benefits include:

• Final salary pension
• Free travel on Avanti West Coast for you, spouse/partner and dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.