Duty Manager

• Based at Cheltenham depot
• Annual salary of £37,253
• 40 hours per week, Monday to Saturday between the hours of 7am and 7pm

We’re looking for a committed Duty Manager for our Cheltenham Depot to manage the performance, well-being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards. Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services.

What you will be doing:

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety - We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.

What you'll bring:

• Previous management or supervisory experience
• Ability to lead and inspire people to seek and follow operational best practice.
• Excellent planning and prioritising skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Why join Stagecoach?:

• You'll join a supportive, collaborative team committed to innovation and customer excellence.
• Your ideas and leadership will help shape our service for the future
• We offer a great benefits package including Defined Contribution pension scheme, 25 days holiday plus bank holidays, A Stagecoach bus travel pass for you and a companion and Access to a wide range of retail and leisure discounts

Ready to help us raise the bar? Apply today and be part of something brilliant.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.