Dynamic 365 developer

Job Description

Technical Skills:

• Omnichannel & CoPilot Studio for Customer Service

Skilled in the configuring and optimising Omnichannel and CoPilot Studio for Customer Service and Contact Centre, including live chat, voice, and digital messaging channels to enhance customer engagement. IVR setup with Copilot Studio is important.

• Power Platform Development

Competent in building and managing solutions using Power Apps (Canvas and Model-Driven), Power Automate, Power Pages, Power BI and CoPilot using CoPilot Studio. Understands Power Platform ALM practices including solution layering, source control, and CI/CD.

• Dynamics 365 Development

Skilled in the configuration and development within the Dynamics 365 CE products using business process workflows, Custom Actions, JavaScript Customisations.

• Programming & Scripting

Applies strong development skills in C# (.NET), JavaScript, HTML, and SQL to extend platform functionality, build custom components, and integrate with external systems.

• Dataverse Management

Skilled in the the architecture and governance of enterprise-scale Dataverse environments, including security, performance tuning, and data modelling.

• Azure Integration

Skilled in the configuring and optimising Azure services such as Logic Apps, Azure Functions, Service Bus, and Key Vault to support integration and automation scenarios.

• DevOps & CI/CD

Skilled in the principals of Agile working using Azure DevOps to manage solution lifecycle, automate deployments, and maintain environment consistency.

• XRM Toolbox

Proficient in using XRM Toolbox for solution management, metadata analysis, and system administration tasks.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on quality and accuracy.