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We are looking to appoint a D365 (CE and F&O) Service Delivery Manager.
Essentra have a global use of Microsoft Dynamics CE (CRM), used in 39 locations, and 14 countries using Microsoft Dynamics F&O, with an implementation plan for many more.
The position will work in close collaboration with:
- -Our implementation project team to transition from project, hypercare to live site
- -Our Centre of Excellence team who work with the business for enhancements, releases and issues
- -Our CE team on developments, enhancements, releases, issues and bugs
- -Our IT team, from service desk, hardware to infrastructure and user tickets for issues and bugs
This role is to ensure we are providing high levels of quality, efficiency, service and support and working with other teams to achieve measurable and reportable standards by utilising our resources.
Responsibilities:
The role entails managing D365 service, governance and quality
- Responsible for service delivery performance and D365 service management, including developments, incidents, service requests and problem management
- Ensuring that services are delivered at an expected quality of service
- Proactively work on service improvements activities and process improvements related to defined scope to improve quality of the services within the scope.
- Master related technical support tools and drive their adoptions throughout, ADO, IT ticket management, Sprints
- Assist in the transition from project to live
- Collaborate closely with key business, project team, IT stakeholders to continuously enhance users' satisfaction and drive success
- Run one-2-one's, CE, F&O, up to management meetings
- Prepare reports on service delivery
Required skills & experience:
- Educated to degree level, or Microsoft certified qualifications
- Good knowledge of Dynamics 365 FO and CE with a strong technical understanding
- Experience in managing service delivery for Dynamics 365 FO and CE
- Professional experience in IT incorporating support
- Proficient in project management and capable of leading project sprints
- Advanced project, analysis, problem solving, and business relationship skills
- A good understanding of current legislation and precedence governing IT
- Clear and effective communicator, capable working with teams and leadership
- Highly organized with a proactive and positive approach to managing tasks and responsibilities
- Remains calm under pressure and able to take onboard feedback, both positive and negative
- Strong team player who collaborates effectively with others
- Able to inspire staff and drive team performance
- Relevant Microsoft certifications (e.g., Dynamics 365 certifications) - desirable
What we offer:
- Attractive Salary
- Discretionary Annual Bonus
- Up to 5% matched pension contribution
- 4x annual salary life assurance
- Personal medical cover
- 25 days annual leave plus bank holidays
- Salary Sacrifice Car Scheme
- Employee discounts through Edenred
- Eyecare Vouchers
- Cycle to work scheme
- Employee Assistance Programme
This is a hybrid role, with 2 days per week based in our Jarrow office.
Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.
Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.
