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Job Title: Senior Microsoft Dynamics 365 CRM Developer
Location: Hybrid
Salary: £75,000
We are looking for an experienced Senior Dynamics 365 CRM Developer to join our Group Transformation function, playing a key role in delivering and supporting enterprise-scale Microsoft business solutions. This is a strategic role combining technical delivery, solution design, and mentorship across a fast-paced, multi-team environment as part of a major business transformation programme.
You’ll be responsible for architecting, building, and enhancing complex CRM and Power Platform solutions that enable the organisation to scale, adapt, and better serve its customers. This position sits at the intersection of development leadership and hands-on technical contribution.
Key Responsibilities:
Technical Delivery & Solution Design
- Take a lead role in the development and support of Microsoft Dynamics 365 CE and Power Platform solutions, ensuring best practices are followed throughout the software lifecycle.
- Work closely with business and technical teams to analyse requirements, define architecture, and implement scalable, maintainable solutions.
- Develop and support both Model-Driven and Canvas Apps, leveraging Dataverse and integrating with external data sources and APIs.
- Manage CRM customisations including plugins, workflow extensions, business rules, forms, and dashboards.
- Lead end-to-end implementations, including data migration, integration, and performance tuning.
Team & Technical Leadership
- Provide technical direction and oversight to other developers and contractors, helping to manage task allocation, priorities, and quality.
- Act as a bridge between transformation squads, internal platform teams, and business stakeholders.
- Contribute to internal consulting activities, guiding teams on how to make the most of Dynamics 365 and Power Platform capabilities.
Platform Governance & Support
- Play a critical role in the governance of the CRM and Power Platform estate, aligning with compliance, security, and change control processes.
- Take ownership of incidents and issues, ensuring root cause analysis and robust long-term solutions.
- Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction.
- Help establish and grow the internal Centre of Excellence for Microsoft low-code solutions, contributing to training, mentoring, and enablement across the organisation.
Required Skills & Experience
- Demonstrable expertise in Dynamics 365 CE development, including advanced customisation and extensibility.
- Deep experience with the Power Platform, particularly Power Apps (Canvas and Model-Driven), Power Automate, and Dataverse.
- Proven track record in building complex Canvas Apps using multiple data sources and custom connectors.
- Proficient in .NET (C#), JavaScript, Web API, SQL Server, and working knowledge of HTML, CSS, XML, JSON.
- Experience in integrating with Microsoft Azure services such as Logic Apps, Functions, and Azure DevOps pipelines.
- Comfortable with complex data modelling and performance optimisation in large-scale CRM environments.
- Adept at explaining technical solutions to non-technical stakeholders and working closely with business users.
- Hands-on experience with CI/CD, source control, and work management using Azure DevOps.
- Strong communication skills, proactive attitude, and the ability to work under pressure and manage multiple priorities.
Desirable Qualifications & Attributes
- Relevant Microsoft certifications in Dynamics 365 and/or Power Platform.
- Experience working in agile delivery environments, particularly at scale.
- Knowledge of SSRS, FetchXML, SSIS, or other reporting and ETL tools.
- Experience with Power Pages (Portals) and customer-facing apps.
- Familiarity with data compliance standards (e.g., GDPR) and security models within Dynamics.
Soft Skills & Traits
- A confident problem-solver with the ability to work independently and mentor others.
- Strong team player who thrives in collaborative environments.
- Excellent attention to detail and commitment to quality.
- Organised and capable of working in a high-performance, fast-paced setting.
- A natural coach, keen to upskill colleagues and foster a strong development culture.
Benefits
- Flexible hybrid working environment
- Exposure to enterprise-wide digital transformation
- Opportunity to shape the Microsoft platform strategy across multiple business units
- Continuous learning and professional development support
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referall bonus
