Dynamics Technical Support Associate

FDM is a global business and technology consultancy seeking a Microsoft Dynamics Technical Support Associate to work for our client within the technology sector. This is initially a 3-month contract with the potential to extend and will be a hybrid role based in London.

Our client is seeking a talented Technical Support Associate to join their dynamics team. This is an exciting opportunity for someone with a strong technical foundation and a curious, analytical mindset. The ideal candidate will be comfortable working in a fast-paced and evolving environment and will thrive in a role that spans both project implementation and operational support.

Initially, you will work closely with the project team to support the development and implementation phases of the CRM/CMS upgrade. Following the system’s launch, you will transition into a key operational role, acting as the main point of contact between the client and its external support partners. You will provide day-to-day support for system users, manage enhancements and reporting requests, and ensure the platform is maintained and refined to meet evolving needs.

Responsibilities

• Support project management with administrative tasks, including analysis of time and materials
• Write and manage UAT (User Acceptance Testing) scripts; coordinate testing activities and track defect resolution
• Assist with data cleansing and planning for the migration to Kentico CMS
• Deliver post-launch training and support for internal teams and the client’s members
• Serve as the first line of triage for system queries, minor changes, and reporting requests
• Monitor and manage the support contract budget to ensure efficient resource use
• Maintain and improve existing system functionality with a proactive “gardening” approach
• Assess system build quality and consistency, identifying and escalating areas for improvement

Requirements

• Minimum of 3 years’ experience in a technical support or project coordination role, ideally involving CRM/CMS platforms
• Strong knowledge of Microsoft Dynamics CRM, including experience with custom-coded components
• Analytical and detail-oriented, with strong problem-solving abilities
• Comfortable managing multiple priorities in a dynamic environment
• Excellent communication and interpersonal skills
• Highly organised with the ability to manage time effectively
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Hands-on experience with Microsoft Dynamics CRM and Kentico CMS
• Familiarity with Power BI and Google Analytics (preferred)
• Experience in project administration and reporting
• Strong data processing and management capabilities

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual Leave
• Work place pension

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.