EAP Counsellor

CompanyCompass Associates

LocationUnited Kingdom

Posted At1/8/2026

UK Visa Sponsorship Analytics

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Occupation Type

Public services associate professionals

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Remote EAP Helpline Counsellor

£32,000 per annum

Full-time, Permanent

*To apply, you must be a BACP-accredited Counsellor with experience handling EAP inbound calls OR have extensive counselling experience combined with a background in sales or retail*

Compass Associates are proud to be exclusively partnering with a leading national provider of Employee Assistance Programmes and wellbeing solutions. Our client delivers high-quality mental health and wellbeing support services to individuals and organisations across the UK, ensuring accessible, compassionate, and effective care for those who need it most.

Key Responsibilities

Deliver immediate emotional support via helpline calls, providing psychoeducation, signposting to external agencies, and arranging follow-up when needed.
Conduct clinical assessments over the phone, administer psychometric tools confidently, and refer individuals for appropriate ongoing psychological or counselling support.
Manage risk effectively, including high-risk and trauma calls, following risk policy to ensure caller safety.

Achieve individual and team performance goals.

Maintain accurate records and communication, updating systems promptly, handling email/web enquiries, and supporting managers or HR with helpline information.

Contribute to team flexibility and service delivery, assisting with administrative tasks, referrals, and projects.

Skills & Experience

Post Graduate Diploma in Counselling and/or Psychotherapy.
Registered member of a professional body such as BACP or equivalent.
Previous EAP experience (desirable but not essential).
Resilient, calm under pressure, and able to manage risk effectively.
Excellent interpersonal, communication, and active listening skills.

Benefits

A supportive, inclusive, and values-led working culture
33 days annual leave including bank holidays, with the option to buy or sell additional days
Auto-enrolment pension scheme with enhanced employer contributions
Access to 24/7 EAP Counselling & GP helpline
Life assurance and group income protection
Health Cash Plan covering optical, dental, physio, and more

CPD support and funded training opportunities

Long service rewards and flexible working arrangements

Contact Details

If you are interested, please contact Jenny Marr on 0161 672 3174 or email your CV to jmarr@compassltd.co.uk.

Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £200 John Lewis voucher for successful referrals following completion of probation.