London, hybrid
This position sits in our Experience & Engineering business unit. We primarily deliver large-scale website design and build projects, combining our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to help clients including Nikon, London Marathon Events and END. We pride ourselves on delivering exceptional and engaging digital experiences.
Job Purpose
We’re seeking a strategic, commercially minded eCommerce Consultant to help shape high-performing commerce solutions for ambitious brands. This role sits at the intersection of business growth, customer experience and platform strategy, perfect for someone who blends hands-on commerce experience with a sharp eye for growth opportunities and transformation.
As part of our ecommerce craft team you’ll lead strategic pre-sales engagements and be central at elevating our presence as a leader in the commerce space.
This role blends consultancy with platform and ecosystem understanding. You’ll help shape RFP responses, present in pitches and develop strategies while acting as a trusted expert across all stages of the sales cycle, including working with our strategic partners.
We especially welcome candidates with brand-side experience who have delivered transformation projects, successfully navigated complex platforms are experienced in team structuring and customer journey optimisation.
Key Responsibilities
Digital ecosystem, platform advisory and growth strategy
- Develop digital commerce strategies focused on KPIs such as revenue growth, AOV, retention and conversion.
- Translate business goals into actionable digital roadmaps that connect marketing, product, and tech, in collaboration with our Solution Architects.
- Recommend fit-for-purpose commerce platforms and tooling, including CMS, PIM, CDP, loyalty and personalisation engines, in collaboration with our Solution Architects.
- Partner with clients to build and scale roadmaps that enhance performance, ensure robust content governance, and enable cohesive cross-channel experiences.
New business, pitching & thought leadership
- Participate in new business pitches by crafting tailored commerce strategies, designing stack architecture, and contributing to proposal writing.
- Work collaboratively with creative, UX, tech, and delivery leads to present a cohesive and compelling response to RFPs.
- Share POVs, write whitepapers and speak on panels to represent our thought leadership in the commerce space.
Client Engagement
- Act as a trusted consultant across commerce directors, CMOs, digital leads and merchandising teams.
- Run discovery workshops, audit current commerce capabilities and lead strategy presentations.
- Balance commercial imperatives with technical realities — articulating trade-offs clearly to client stakeholders.
- Work alongside Account owners to grow our current client base by proactively developing commerce initiatives and projects.
Nice to have
Operating Model & Team Design
- Support clients in designing modern digital operating models, including org structure, internal roles and process workflows.
Ideal Background & Skills
- 3–6 years in an eCommerce-focused role, with brand-side or hybrid agency-brand experience strongly preferred.
- Hands-on understanding of commerce platforms like Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce/Magento or Commercetools, from a strategic lens.
- Strong grasp of both frontend and backend commerce architecture—including storefront UX, payments, checkout, OMS, and fulfillment.
- Familiarity with broader digital tooling inc CMS, PIM, DAM, CDP, loyalty, analytics to create a unified digital commerce ecosystem.
- Ability to bridge marketing and tech teams in fast-paced commercial environments.
- Confidence working across client stakeholder groups, from marketers and merchandisers to CTOs and eComm directors.
Nice to Haves
- Experience in DTC, retail, fashion, or CPG industries
- Ability to help clients design and evolve their internal digital/eCommerce operating models — including org structure, roles & responsibilities, and workflows.
- Familiarity with composable commerce principles
WE OFFER
- A flexible, hybrid working policy (2 days from the office, depending on location).
- An excellent salary based on experience and equal pay policies
- Pension, free private healthcare, mental health support, and company sick pay scheme.
- 26 days paid holiday (plus UK Bank Holidays).
- Help getting you to work with a season ticket loan and cycle to work scheme.
- Enhanced family friendly policies to support new parents.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Inspirational Talks, bringing the outside in with regular guest speakers and events.
- Learning and Development, supporting your growth with continuous opportunities to learn and advance.
- Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our client's problems, no matter where you are in the world.
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
