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Job Description
Emergency & Urgent Care
Job Title Emergency Department Receptionist
Band Band 3
Division Emergency & Urgent Care
Hours 37.5 — Flexible shift pattern including days, evenings, nights and weekends
Annual Leave
27 days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years of NHS service
Accountable to ED Senior Support Officer
Responsible to Emergency Department Service Manager
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
Hours
The emergency department is open 24 hours a day, every day of the year, including bank holidays. You will be rostered to work a range of shift patterns which include days, evenings, nights and weekends. The shift patterns are listed below: -
Shift Hours
Early 07:00 – 15:00
Day 10:00 – 18:00
Late 15:00 – 23:00
Twilight 1 16:00 – 00:00
Night 23:00 – 07:00
30 Minutes Break
Main Duties
The Emergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
For further details / informal visits contact: Name: Marcia McKenzie Job title: Assistant Service Manager Email address:
[email protected] Telephone number: 0207 288 3622
Further details about the post can be viewed via the attached job description and personal specification. If you want to arrange an informal conversation, please contact:- Marcia McKenzie -
[email protected] 
