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Department: Operations
Location: Aberdeen, Scotland
Description
Our EMEA Payroll Implementation team plays a vital role in onboarding new customers across the globe. We work closely with our trusted partner network to manage the full payroll implementation lifecycle—from initial discovery and planning through to deployment and successful handover to our long-term service delivery teams.
This is an excellent opportunity for someone with a solid foundation in domestic or international payroll who is ready to step into a project-oriented environment. You’ll gain hands-on experience in global payroll implementation, working in a collaborative, fast-paced setting where your contributions directly impact customer success.
Our team is distributed across the UK, and we offer hybrid working for those based within commuting distance of our Aberdeen or Edinburgh city centre offices. For candidates located elsewhere in the UK, we’re also open to fully remote working arrangements. We’re happy to explore what setup works best for you during the hiring process—flexibility is key to how we work.
On a typical day, you'll be...
- Acting as the focal point for a varied portfolio of new payroll customers delivering consistently fantastic customer service
- Gathering and collating data and information from customers, ensuring we have everything we need to make the project happen and supporting the customers to identify the data we need
- Acting as the key focal point between the customer and the payroll partner, managing expectations and keeping all parties up to date on how the project is progressing
- Tracking and updating all of the required project deadlines and making sure nothing slips through the net – especially making sure that payroll payment submissions are made in accordance with the agreed schedule
- Working closely with our network of in-country payroll partners to ensure customer payrolls are implemented on time and accurately
- Hosting and chairing regular project calls with customers to track progress, review performance and identify opportunities for improvement
- Creating robust payroll manuals to support the ongoing service delivery teams with the handover process
- Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our i
Does this sound like you?
- Experience in payroll, either domestic or international, would be ideal - however we are also open to candidates who bring great project coordination skills from alternative careers
- A genuine commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
- Really good skills with databases, systems and software packages, especially Microsoft Excel
- A proactive approach to customer management, making sure that customers are fully updated and never in any doubt as to how their service is being delivered
- An honest and authentic communication style, able to face into both positive and difficult conversations
- A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
