Employee Relations Business Partner

At Percepta, we bring first-class service across each market we support. As an Employee Relations Business Partner in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

Employment Details:

Contract Type: Full-Time, Permanent, Hybrid 3 days office/2 home

Working Hours: 40 hours per week, Monday to Friday 8.30am to 5.00pm (regular travel required between Daventry, NN11 and Dunton, SS15)

Salary: Up to £40,000 per annum

What You’ll Be Doing

As an Employee Relations Business Partner, you will serve as a trusted advisor to business leaders and the wider People Innovation (HR) team. In this pivotal role, you will manage a variety of employee relations matters, support performance management, drive proactive engagement, and ensure compliance with employment legislation and internal policies. You will also collaborate closely with leaders to deliver effective people solutions within a dynamic, high-volume environment.

You will play a key role in fostering a positive and inclusive workplace culture that aligns with business objectives, reduces risk, and supports operational performance through best-in-class people practices.

This role also champions Percepta’s core Values of Teamwork, Respect, Proactivity, and a Culture of Service, along with our strong commitment to Diversity, Equity, Inclusion, and Belonging. The position provides support across all UK locations.

During a Typical Day, You’ll

• Provide expert ER advice and coaching to managers on performance, conduct, grievance, and attendance matters.
• Partner with HR and leaders to identify trends and implement proactive people solutions.
• Ensure compliance with UK employment law, ACAS guidance, and internal policies.
• Lead or support complex ER investigations in collaboration with HR and Legal.
• Support managers with case management, documentation, and fair resolution of issues.
• Contribute to engagement, retention, and development initiatives across the contact centre.
• Help refine policies and build manager capability through training and guidance.

What You Bring to the Role

• Proven experience in employee relations within a fast-paced, operational environment — ideally with contact centre or high-volume workforce exposure.
• Strong knowledge of UK employment law, ACAS guidance, and best practice in ER case management. (CIPD Level 5/7 advantageous)
• Demonstrated ability to advise managers and leaders on ER issues, investigations, performance, and disciplinary matters.
• Skilled communicator with the confidence to influence at all levels and handle sensitive matters with integrity and professionalism.
• Able to manage multiple priorities under pressure while maintaining a proactive, solution-focused approach.
• Experienced in coaching and developing managers in effective people practices.
• Commercially aware, aligning ER advice with operational goals and business outcomes.

What You Can Expect

• 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.