Employee Relations & HR Operations Manager

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.  

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.  

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. 

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 2 days of working from home per week. This role is based in the London, UK office.

The Employee Relations (ER) & HR Operations function forms a key part of MRI’s global Talent Management strategy, as a key point of contact for our employees while also supporting management in leading their teams through effective coaching and support.

MRI is seeking a dynamic, results-driven culture lead to help drive business value in ER & HR Operations. The Employee Relations & HR Operations Manager will focus on delivery of effective & consistent global ER & HR operations for our nearly 1,000 employees located in UK, Ireland, and UAE, and will manage a team of three team members located in the UK and UAE, whilst partnering closely on escalations from our HR Shared Services team in the Philippines. They will be responsible for ensuring our ER & Ops run efficiently, accurately, and in compliance with UK/Ireland/UAE employment law. This role leads on complex ER casework, provides trusted guidance to managers & HR leadership, and helps oversee HR processes such as payroll, contracts, benefits, systems, and compliance. In addition to leading the Europe, Middle East & Africa (EMEA) region, this individual forms part of a global Employee Relations team and will work closely with their counterparts in North America & Asia Pacific, so having someone who is enthusiastic about working on a global team & company is a must!

Personality-wise, we’re looking for someone who is always game for a laugh and wants to have a good time whilst at work, but is also ready to roll up their sleeves and help us get stuff done!

Responsibilities

• Work closely with Global & Regional Talent Management leadership to support the execution of the Global ER & Ops Strategy, and support the Global VP, Employee Relations & Operations in understanding key Regional issues.
• Provide leadership & development to three Employee Relations/Operations team members located in the UK and UAE; Monitor workflow and capacity in addition to their own casework, as well as handle escalations.
• Acts as SME and provide senior-level guidance and support to leaders on Employee Relations (ER) best practices, conflict resolution, and proactive people management. This role is hands on and responsible for managing higher-level ER cases & paperwork in addition to handling team escalations on such cases.
• Act as the primary point of contact for complex ER cases, including disciplinaries, grievances, capability assessments, absences, appeal processes, and ensure consistent, fair, and legally compliant handling of matters in line with local employment law & ACAS guidelines.
• Monitor ER case trends and provide insights to inform policy updates, employee engagement, training needs, and cultural initiatives. Provide Risk Management advise to the business based on our findings.
• Responsible for all employee policies and procedures as outlined in the regional Employee Handbooks, and reviews the handbooks regularly to ensure compliance. Ensures consistent application of policies & procedures across the business.
• Oversee day to day HR operations in partnership with the HR Shared Services (HRSS) team, including HR systems, payroll, benefits administration, and employee data & document accuracy. Accountable for all EMEA escalations from HRSS involving basic HR questions & support across HR operations.
• Partner with Finance/Payroll team on payroll queries & issues that overlap between the two functions. Attend regular payroll meetings to ensure information is accurate & flowing.
• Responsible for all employee policies and procedures as outlined in the regional Employee Handbooks, and reviews the handbooks regularly to ensure compliance. Ensures consistent application of policies & procedures across the business.
• Manage and/or support audits, risk reviews, and compliance checks relating to HR operations.
• In partnership with global Total Rewards & HRSS, advises on regional employee benefit design & execution (private medical, income protection, pension, etc.), as well as day to day administration as needed.
• Is a key player in the onboarding and employment transfer (TUPE) of acquired employees, managing talent M&A activities for EMEA.
• Manage and process all company sponsored visa holders in partnership with an external partner.
• Is an active supporter & participant in regional Employee Engagement initiatives including employee events, happy hours, ROAR charity initiatives/events, core values initiatives, and other.
• Understand and embed Diversity, Equity, Inclusion & Belonging objectives into everyday practice and ER/HR Operations activities. Partner with the organisation to support & reinforce our diversity commitment.
  
  

Pre-requisites

• 5+ years Employee Relations experience required. Ability to manage complex ER cases & paperwork independently (including disciplinaries, grievances, absence management, redundancy, dismissals, etc.) is critical.
• 2+ years People Leadership experience required
• Sound UK HR knowledge and experience, keeps abreast of regional ER requirements (a plus would be experience with Ireland & UAE)
• Sound knowledge and/or experience with UK Compensation and Benefits, Payroll, Performance Management, as well as Diversity, Equity, and Inclusion principles.
• Strong relationship and stakeholder management; influencing skills and able to partner with senior leadership on key issues
• Exceptional communication skills, both written and verbal.
• Ability to flex work hours and join regular meetings/calls outside of standard UK business hours (primarily evenings), to partner with global ER team.
  
  

We’re obsessed with making this the best job you’ve ever had! 

• We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 
• Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, RISE Wellness, and our Pride Event Group. 
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan. 
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
• Income Protection Plans give you the peace of mind you deserve.  
• Further your professional development and growth with our generous Tuition Reimbursement Schemes. 
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! 
  
  

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.  

Amazing growth takes amazing employees. Are you up to the challenge?

We know the  confidence gap and  imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

MRI do not accept unsolicited CV's from recruitment agencies for any of our job postings.