About The Role
This is an existing role within the Employee Relations (ER) Service Delivery Team within People Solutions. The ER Service Delivery team is solely responsible for managing all formal employee relations case management activities and recording cases on Navex, a case management recording system.
The ER Service Delivery Manager plays a crucial role in this team, providing employee relations advice to the business and handling complex employee relations matters related to misconduct, grievances, performance management (including appeals), and health/wellbeing case management across all Lines of Service (LoS) business areas UK firmwide. A significant part of the role involves offering employee relations advice to the business.
You will have line management responsibility for coaching and advising ER Service Delivery team Advisors. Additionally, you will manage employee relations projects related to restructuring exercises, TUPE, and participate in projects across the People function. Demonstrating knowledge of key employee relations policies and the ability to interpret them into pragmatic, commercial advice to stakeholders is essential. Working experience with case management systems is preferable.
What Your Days Will Look Like
Reporting into the ER Service Delivery Team Leader, this role will consist of the following key areas:
- Stakeholder Engagement: Build effective relationships with Line of Service (LoS) People Consultants and other people teams to offer expert employee relations advice that supports their people plans and strategies.
- Case Management: Manage end-to-end processes for complex disciplinary, investigation, grievance, and appeal cases, including conducting witness interviews, collating findings, producing detailed reports, and supporting involved parties throughout the procedures.
- Advisory Role: Offer comprehensive employee relations advice on complex health and wellbeing policies, employment policies related to conduct, performance, and general employee relations queries, aiming to resolve cases efficiently and informally when possible.
- Documentation and Compliance: Produce high-quality documentation including investigation reports, outcome letters, and meeting notes, while ensuring accurate and timely case updates in the Navex case management system for management information purposes. Handle sensitive data in compliance with GDPR and Data Privacy requirements.
This Role Is For You If
- You have proven experience in employee relations and case handling, with a strong understanding of the complexities involved in managing disciplinary, grievance, and appeal cases.
- You possess comprehensive knowledge of UK employment law and legislation, ensuring that all advice and actions are compliant with legal standards.
- You excel at working effectively under pressure without compromising professional standards, demonstrating resilience and adaptability in challenging situations.
- You have strong communication skills, both written and verbal, enabling you to convey complex information clearly and build effective working relationships with stakeholders.
- You are passionate about learning new technology and take personal responsibility for staying curious about new developments, continuously seeking ways to improve and innovate.
- You have excellent attention to detail and the ability to work with multiple sources of data, quickly assimilating information to make informed decisions and produce high-quality documentation.
What You’ll Receive From Us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
