Employment Advisor - Restart
Location
This position is will cover our busy Southampton office. Occasionally the employee may be required to travel to surrounding areas in which the programme is being delivered. In such instances, travel costs will be reimbursed by Palladium.
Primary Duties And Responsibilities
Take responsibility and accountability for customers as assigned and work with them through to employment. This will include:
- Assessing each customer’s starting position to decide how to best meet their needs.
- Building rapport and a positive working relationship with each customer.
- Creating and following through with individualised action plans, ensuring appropriate and effective activity is undertaken by each customer
- Address each customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate in order to develop their capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
- Identify, structure and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
- Maintain accurate customer records to the required standard to ensure the customer journey is documented in accordance with quality and contractual requirements.
- Develop an understanding of specialist signposting services in the local area / region, building knowledge in areas such as specific disabilities, housing, benefits etc.
- Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering a high-quality employability service to customers.
- Develop relationships and networks with key stakeholders, including employers, Job Centre teams and provisions and funding providers, to ensure smooth operation of all processes.
Required
Skills and experience:
- Target driven and customer-focused with a passion for helping and supporting people to make positive change.
- Pragmatic and solution-focused, with the confidence to challenge mindsets and behaviours.
- High levels of independence and professionalism to manage own caseload within a larger team.
- Attention to detail with strong organisational and problem-solving skills.
- Experience in a customer / client facing and targeted environment.
Desirable
- Educated to degree level, or alternatively have a demonstrable track record of performance and success in target driven sales, customer service or case manager roles.
- Knowledge of employment market and area / interest in welfare to work.
Key Competencies
- Creative intelligence;
- Ability to motivate, challenge and inspire;
- Proactive and solution focused;
- Excellent communication skills;
- Performance and target focused;
- Excellent organisation and prioritisation skills;
- The determination and drive to want to make a positive difference.
Guiding Principles
- Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:
- We are One Palladium: We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
- Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
- Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.
- Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.
- We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters.
About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Palladium International is a Real Living Wage Employer.
Project Overview And Role
Since June 2021, the Restart Scheme has helped thousands of individuals across the country back into the work. The Scheme is for individuals from all backgrounds who have been claiming Universal Credit for 6 months or more and offers 12 months of tailored one-to-one support.
As an Employment Advisor you will be the foundation of this support. You will guide the customer through their time on the scheme, making sure to promote and celebrate positive change as well as have the confidence to challenge mindsets and behaviours. The role will require you to build genuine working relationships with customers, taking time to understand their situation, identify the barriers stopping them from achieving their potential, and create structured workplans to make sure the combined goal of gaining sustainable employment is achieved.
As the role of Employment Advisor is target driven, the ability to help customers achieve their goals with pace and urgency is essential. The role requires strong organisational skills to make sure customers are seen as much as possible, ensuring Key Performance Indicators are met within all compliance standards, so that customers receive the highest quality service.
You will be responsible for your own performance but will have the support of a wider team, building relationships with our in-house Employment Facilitator and Employment Solutions team, as well as with our external partners, all working together to help customers achieve their goals.
As an Employment Advisor you will be a real catalyst for change.
The salary range for this role is: £26,208 to £29,000 .
