End User Service Engineer

CompanyMichael Page

LocationCity Of London, England, United Kingdom

Posted At1/22/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (42.0%).

Occupation Type

Electrical service and maintenance mechanics and repairers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

In this role, you will be part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units. This role requires hands-on end-user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale.

Client Details

A leading quantitative investment company focused on computer-driven trading in global financial markets.

Description

Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
Manage user onboarding/offboarding, permissions, and account administration.
Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
Assist with mobile device configuration and management through Intune or similar platforms.
Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.

Document solutions and maintain IT knowledge bases for recurring issues and procedures.

Identify opportunities for automation and workflow improvement to enhance efficiency.

Provide after-hours and weekend on-call coverage as part of a support rotation.

Profile

2+ years of IT support experience in the financial services industry.
Bachelor's degree in computer science, Information Technology, or related field.
Strong troubleshooting, communication, and prioritization skills.
Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
Knowledge of identity and access management systems, user management, and security group administration.
Experience with endpoint management, software deployment concepts, and packaging.
Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
Working knowledge of AV setups and remote conferencing technologies. (e.g. Zoom)
Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.

Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.

Job Offer

Competitive Salary
Permanent position within the financial services industry.
Opportunities to work with advanced technology and systems.
Comprehensive benefits package (details to be confirmed).